Elie Nassar
Gatineau,QC
Summary
Dynamic leader with proven expertise in operational efficiency and customer experience management, notably at Les Moulins La Fayette. Excelled in enhancing store cleanliness, fostering a culture of excellent service, and developing vendor relationships. Skilled in staff training and health and safety compliance, achieving significant improvements in customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Coffee Shop Manager
Les Moulins La Fayette
08.2024 - Current
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
- Fostered a culture of excellent customer service, resulting in increased repeat business.
- Boosted productivity by creating efficient shift schedules that maximized staff coverage during peak hours.
- Developed strong relationships with vendors, securing better pricing and delivery terms.
Realtor
Elite Immobilier
05.2024 - 09.2024
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Took care of the visits and contacted all the potential clientele to book there appointments and see the properties and availabilities.
Restaurant Manager
Chez Gaston Shawarma
04.2021 - 04.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Post-Baccalaureate Diploma - Business Administration And Management
La Cite Collegiale
Ottawa, ON08-2023
Skills
- Foodservice
- Customer engagement
- Operational efficiency
- Customer experience management
- Health and safety compliance
- Staff training and development
- Menu updating
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Coffee Shop Manager
Les Moulins La Fayette
08.2024 - Current
Realtor
Elite Immobilier
05.2024 - 09.2024
Restaurant Manager
Chez Gaston Shawarma
04.2021 - 04.2024
Post-Baccalaureate Diploma - Business Administration And Management
La Cite Collegiale
Similar Profiles
Cledia BanobreCledia Banobre
Barista at Les Moulins La FayetteBarista at Les Moulins La Fayette
Anna HulakAnna Hulak
Assistant Bakery Manager at Les Moulins La FayetteAssistant Bakery Manager at Les Moulins La Fayette
RACIM OULEBSIRRACIM OULEBSIR
Distribution Manager at CIC Les Moulins de la SoummamDistribution Manager at CIC Les Moulins de la Soummam