Elie Maarbes
Sales Manager And Retention Specialist
Halifax,NS
Summary
Self-motivated and driven individual with excellent communication skills in English and French. My 20 years in the car industry as a manager and a mechanic has allowed me to develop unique and tactical sales techniques in order to buy, sell and negotiate with different parties. Customer care and respect are the foundations of my techniques.
I present myself as a creative, self-motivated individual, who can adapt my skills to meet the required objectives. Productivity, reliability, honesty and efficiency have helped me to excel in my work environment.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Sales Manager and Retention Specialist
AUTOCARMATCH
Montreal, QC
03.2021 - 05.2022
- Negotiated purchase prices and explained sales, warranty and optional products.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Reviewed successes and failures to learn from previous mistakes.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Developed product demonstrations and presentations for customers.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Documented performance review schedule and monitored management for timely completion.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Manager
AUTOPRO EM
Montreal, QC
08.2012 - 05.2021
- Managed the company's financial processes and expenditures by maintaining updated records of yearly expenses and revenues
- Interpreted sales and pricing policies to departmental personnel and customers.
- Researched competitors' activities and products to uncover new trends
- Resolved customer issues quickly to close deals and boost client satisfaction to 5 stars reviews.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Evaluated performance against goals and implemented appropriate development plans.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Met with clients, delivering presentations and educating on product and service features and offerings.
Manager of Operations
LES IMPECCABLES
Laval, QC
07.2010 - 07.2012
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of operations, sales, finance, human resources, safety and compliance.
- Partnered with vendors and suppliers to effectively manage and budget.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
Sales, Loyalty and Retention Specialist
Telus Mobility
Montreal, QC
03.2008 - 07.2010
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Implemented incentives and programs to promote a positive culture and increase retention of unsatisfied customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales and products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Made sales calls weekly to existing and new customers for business growth. (Top 10 Salesman In Canada in the loyalty department )
Education
Certificate of College Study - Sales And Real Estate
Montmorency
Laval Qc 01.2007 - 01.2008
Skills
Issue ResolutionAppointment SchedulingProject Coordination
Leasing and sales
Account acquisition and retention
Relationship building and retention
Understanding of sales retention
Outstanding client retention
Sales initiatives and techniques
Sales and marketing understanding
Analytical problem solver
Team Building
Talent management
Timeline
Sales Manager and Retention Specialist
AUTOCARMATCH
03.2021 - 05.2022
Sales Manager
AUTOPRO EM
08.2012 - 05.2021
Manager of Operations
LES IMPECCABLES
07.2010 - 07.2012
Sales, Loyalty and Retention Specialist
Telus Mobility
03.2008 - 07.2010
Certificate of College Study - Sales And Real Estate
Montmorency
01.2007 - 01.2008