Elidel Navales
Palo Alto
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Highly-motivated employee with desire to take new on challenges. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Personal Banker
Wells Fargo Bank, N.A.
Mountain View
02.2018 - 07.2022
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services to meet their needs.
- Processed loan applications, ensuring compliance with bank policies.
- Customer service focused with experience handling complex transactions across multiple system
- Interact with integrity and professionalism with customers and team members
- Collaborated with team members to streamline banking operations and improve service.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Identified potential fraud risks on accounts and reported suspicious activities to management and take actions to prevent losses
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Maintained position of trust and responsibility by keeping customer business confidential.
Bank Teller
Wells Fargo Bank, N.A.
Mountain View
07.2016 - 02.2018
- Processed customer transactions accurately and efficiently during busy bank hours.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Managed cash drawer, ensuring balanced transactions at the end of each shift.
- Collaborated with team members to streamline workflow and enhance service delivery.
- Assisted customers with account inquiries and promoted bank products effectively.
- Utilized banking software for transaction processing and account management tasks.
- Conducted routine audits of cash handling procedures to maintain compliance standards.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Explained bank services, financial products and applicable fees to customers.
Bookkeeper
KIA Motors Cebu Philippines
Cebu Philippines
10.2007 - 02.2011
- Managed accounts payable and receivable for automotive transactions.
- Reconciled bank statements with company financial records monthly.
- Processed payroll for employees in compliance with labor regulations.
- Prepared financial reports to assist in management decision-making.
- Coordinated with auditors during financial audits for transparency.
- Implemented internal controls to enhance financial accuracy and security.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Provided assistance in preparing tax returns annually.
- Managed payroll processing for staff members.
- Reviewed employee expense reports for compliance with company policies.
- Handled sensitive financial information with confidentiality and integrity.
Education
Banking And Finance
JVS BANKWORK$ Training
10.2015 - 03.2016
Bachelor of Science - Accounting
University Of Cebu
Mandaue Cebu 06.2000 - 03.2004
Skills
- Loan processing
- Customer account management
- Banking compliance
- Financial analysis
- Customer relationship management
- Problem solving
- Trust building
- Attention to detail
- Cross-selling and upselling
- Cross-selling products
- Rapport building
- Loan application expertise
- Interpersonal skills
References
References available upon request.
Timeline
Personal Banker
Wells Fargo Bank, N.A.
02.2018 - 07.2022
Bank Teller
Wells Fargo Bank, N.A.
07.2016 - 02.2018
Banking And Finance
JVS BANKWORK$ Training
10.2015 - 03.2016
Bookkeeper
KIA Motors Cebu Philippines
10.2007 - 02.2011
Bachelor of Science - Accounting
University Of Cebu
06.2000 - 03.2004