Summary
Work History
Skills
Part Time Musician
Work Availability
Additional Information
Timeline
Hi, I’m

Elicia Bravo

Montreal,QC
Success isn't just about what you accomplish in your life; it's about what you inspire others to do.
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Elicia Bravo

Summary

Highly adaptable and dedicated individual with over 10 years experience working in the service industry. Strong leader who helps develop positive working environments and great customer relationships. Held many positions in restaurants throughout the years including; FOH assistant manager, server, bartender, kitchen supervisor, host, expo/busser.

Work History

Ship & Anchor Pub

Server
02.2022 - 10.2023

Job overview

    • Providing excellent service in one of Calgary's busiest and longest running pubs on 17th Ave (A busting retail and entertainment district in the city).

      • Attentive and adaptable to new work environments. Able to handle instances of unexpected problem solving in with ease.

        • Adapted different styles service while restaurant hosts an array of events from live music, DJ sets, Game nights, sporting events/broadcasts etc.

          • Maintained knowledge of current menu items, garnishes, ingredients, preparation methods and allergy concerns.

            • Promoting and advocating for local businesses that are sold at the establishment ie. Rotating taps from local Calgary brewers.

Sidewalk Citizen

Assistant Restaurant Manager
10.2019 - 02.2022

Job overview

  • Restaurant Key Holder for 1.5 yrs until promoted to AGM
  • Social media marketing via Instagram - creating posts, promoting new items, growing followers and keeping consistent and aesthetic presence online
  • Handled escalated customer concerns with speed and knowledgeable support to maintain long-term loyalty.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Balanced extra roles while working as host, waitstaff, bartender and AGM during each shift.
  • Delivered in-depth training to workers in food service and customer-facing roles
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods

Koi

Server/Bartender
04.2019 - 07.2020

Job overview

  • Adapted different styles service while restaurant hosts an array of events from live music, DJ sets, open mic/spoken word, lectures and other events
  • Bartender for high volume events during late shows when only drinks are served
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Promoting and advocating for local businesses that are sold at establishment ie. Rotating taps of different beers from local Calgary brewers
  • Maintained calm atmosphere in midst of busy rushes

Community Natural Foods

FOH / Prep
4 2018 - 2 2019

Job overview

  • Experience within cafe FOH and Prep work in BOH
  • Fully trained barista (coffee, smoothies, pressed juices)
  • Receiving cafe orders from warehouse and commissary kitchen. Re-stocking shelves and adjusting prices according to sales etc
  • Training new staff on all stations as well as opening and closing duties
  • Hosted, coordinated and promoted Open Mic Night once a month to Community Natural Customers and public

Cilantro Restaurant

Server/Hostess
04.2014 - 04.2019

Job overview

  • Providing excellent service in timely manner for all guests
  • Scheduling, organizing and executing all dinner reservations via phone and "Open Table"
  • Maintaining controlled ambiance within restaurant by tending to all guest requests and questions
  • Expanding knowledge and skills on wines of all regions and proper wine service
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Bussed and reset tables to keep dining room and work areas clean
  • Seated customers in timely manner by managing reservations and waitlists skillfully

Skills

  • Front of House Management
  • Highly adaptable
  • Conversational Spanish and French
  • Training and onboarding
  • Inventory management
  • Guest Relations Management
  • Point of Sale Operation
  • Memory Retention
  • Organizational Skills
  • Multitasking Abilities

Part Time Musician

Outside of work I play music with an all femme band as well as composing my own solo work. Throughout the years we have played numerous small local festivals and events such as Canadian Music Week (YYZ), Market Collective, Beltline Urban Mural Project (BUMP Fest) , Big Winter Classic, Femme Wave festival and more. I am dedicated to my craft as it helps me connect with my community and maintain my mental health.

Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

F/T & P/T Nanny 2011-2015

2 seperate families

In care of 2 or more children at a time.



Accompanied 2 families during vacations and holidays to be a caretaker :

- Summer 2011 Camping with 4 children in care (2 weeks)

- Summer 2013 Mexico with family, in care of 3 children

(2 weeks)


Plant Caretaker

Sidewalk Citizen 2021 - 2022

  • Took on role of "plant caretaker" for 50+ plants within the restaurant

Timeline

Server

Ship & Anchor Pub
02.2022 - 10.2023

Assistant Restaurant Manager

Sidewalk Citizen
10.2019 - 02.2022

Server/Bartender

Koi
04.2019 - 07.2020

Server/Hostess

Cilantro Restaurant
04.2014 - 04.2019

FOH / Prep

Community Natural Foods
4 2018 - 2 2019

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Elicia Bravo