Eliasbteh Pautt Wilches
Port Moody,BC
Summary
I am a person with excellent human qualities, responsible, organized, with high sense of belonging and teamwork, my profile and experience give me the ability to take on administrative jobs but I always have attitude and willingness to learn new things and committed to always give the best of me, my main goal is to find a job where I can use my knowledge and skills in an innovative way that allows me to grow personally and professionally..
Overview
9
9
years of professional experience
Work History
Custumer Service
Coosalud EPS
Cartagena, Colombia
08.2021 - 10.2023
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Processed payments from customers using point of sale systems.
- Identified potential opportunities to upsell products or services to customers.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Collaborated with other departments within the organization on various projects.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Scheduled service appointment to resolve complex, site-specific issues.
Customer Service Officer
Nueva EPS
Cartagena, Colombia
04.2015 - 08.2021
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Managed daily operations of the Customer Service Department.
Education
OFFICE ADMINISTRATION TECHNOLOGIST - Administrative Assistant
COLEGIO MARYOR DE BOLIVAR
Cartagena - Colombia12-2003
High School Diploma -
ESCUELA NORMAL SUPERIOR NUESTRA SRA DEL CARMEN
Cartagena - Colombia12-1999
Skills
- Client Relationship Building
- Computer Skills (Microsof Office)
- Listening Skills
- Customer consulting
- Attention to Detail
- Customer Service
- Repairs Scheduling
- CRM Software
- Excellent Communication
- Service Order Flow
Languages
Spanish
Full Professional
English
Elementary
Timeline
Custumer Service
Coosalud EPS
08.2021 - 10.2023
Customer Service Officer
Nueva EPS
04.2015 - 08.2021
OFFICE ADMINISTRATION TECHNOLOGIST - Administrative Assistant
COLEGIO MARYOR DE BOLIVAR
High School Diploma -
ESCUELA NORMAL SUPERIOR NUESTRA SRA DEL CARMEN
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