Elias Villanueva
Fresno
Summary
Highly motivated and bilingual (English/Spanish) professional with extensive experience in customer service, food service, and delivery. Seeking a customer service or delivery position to leverage strong communication, problem-solving, and logistical skills. Proven ability to excel in fast-paced environments, consistently delivering exceptional customer service and achieving performance goals.
Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cook/Drive-Thru Cashier
Jack in the Box
06.2024 - Current
- Mastered fast-paced food preparation and cooking, consistently meeting quality and speed standards
- Balanced simultaneous responsibilities, efficiently handling customer orders and kitchen duties
- Maintained a clean and organized kitchen environment, adhering to food safety regulations
- Consistently provided excellent customer service, ensuring positive dining experiences
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Customer Service Representative
Covered California
03.2023 - 01.2024
- Provided empathetic and efficient customer service, addressing patient concerns and resolving complex inquiries
- Collaborated with team members to ensure seamless patient care and information delivery
- Utilized critical thinking skills to provide tailored solutions, optimizing patient satisfaction and organizational efficiency
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Driver
La Boulangerie Bakery & Cafe
09.2022 - 02.2023
- Achieved 100% on-time delivery rate, demonstrating reliability and efficiency
- Maintained accurate records of fleet equipment, documenting all changes and maintenance
- Safely and efficiently delivered a variety of food products to diverse locations
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Food Service Associate
Fresno Chaffee Zoo
02.2022 - 01.2023
- Proficiently used kitchen utensils and performed accurate measurement conversions
- Assisted executive chefs during catering events, contributing to successful event execution
- Gained experience working across various food service stations (Deli, Grill, Pizza)
Car Wash Line Worker
Red Carpet Car Wash
09.2021 - 02.2022
- Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
- Provided support for various duties including vacuuming interiors, cleaning windows, and applying tire shine when needed to meet demand or cover shifts for absent team members.
- Demonstrated excellent time management skills by effectively juggling multiple tasks during peak hours and ensuring timely service for each customer.
- Reduced customer wait times by streamlining the car wash process and working effectively with team members.
Delivery Driver/Cook
Me n Ed's Pizza Tower District
08.2018 - 06.2020
- Ensured safe and punctual delivery of food items, maintaining customer satisfaction
- Effectively managed high-volume customer flow at the register during peak hours
- Developed six years of experience in pizza preparation and cooking
Caterer
Classic Catering at 625
09.2017 - 09.2018
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Cleaned and organized kitchen stations to promote team efficiency.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
Event Staff
Fresno Convention Center
05.2017 - 01.2018
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Oversaw event operations to keep running smoothly.
- Responded to inquiries from attendees and addressed any issues or complaints.
Line Cook
Little Caesars Pizza
08.2016 - 12.2016
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
Education
Associate’s - Graphic Design
Fresno City College
Fresno, CA01.2025
High School Diploma -
Clovis East High School
Clovis, CA01.2015
Skills
- Customer Relationship Management
- Conflict Resolution
- Active Listening
- Customer Satisfaction
- Bilingual Communication
- Food Preparation
- Kitchen Management
- Food Safety
- Catering
- Order Management
- Cash Handling
- Route Planning
- Timely Delivery
- Vehicle Maintenance
- Inventory Management
- Documentation
- Adobe Photoshop
- Adobe InDesign
- Microsoft Office Suite
- Team Collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Driver's License
- Food Handler Certification
Youth of the Year Award For Clovis
Winning Youth of the Year for a Boys & Girls Club is a prestigious honor that signifies outstanding achievement in several key areas. Here's a breakdown of what it means:
- Premier Recognition:It's the Boys & Girls Clubs of America's (BGCA) premier recognition program, celebrating the extraordinary achievements of Club members.1
It highlights young people who exemplify leadership, service, academic excellence, and healthy lifestyles.
- Leadership and Service:Winners demonstrate strong leadership qualities, both within their Club and in their communities.
They actively engage in service projects and contribute to making a positive impact on those around them.
- Academic Excellence:The program emphasizes the importance of academic achievement.
Winners are often students who excel in their studies and demonstrate a commitment to learning.
- Role Model and Advocate:Youth of the Year winners serve as role models for other Club members and young people nationwide.
At the national level, the winner becomes a spokesperson for BGCA, representing millions of youth.
- Progression and Levels:The program includes multiple levels: local, state, regional, and national.
This allows for a comprehensive evaluation of candidates and recognizes outstanding youth at each stage.
- Impact:It shows the positive impact that the boys and girls club has had on that youth.
It shows the positive impact that the youth has had on their community.
In essence, winning Youth of the Year is a testament to a young person's dedication, resilience, and commitment to making a difference.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Music
- Graphic Design
- I enjoy helping others and giving back to the community
- Food Tourism
- Participating in cultural exchange programs and homestays
- I enjoy cooking for friends and family gatherings
- Video Gaming
- Committed to improving personal fitness through regular participation in basketball
Timeline
Cook/Drive-Thru Cashier
Jack in the Box
06.2024 - Current
Customer Service Representative
Covered California
03.2023 - 01.2024
Delivery Driver
La Boulangerie Bakery & Cafe
09.2022 - 02.2023
Food Service Associate
Fresno Chaffee Zoo
02.2022 - 01.2023
Car Wash Line Worker
Red Carpet Car Wash
09.2021 - 02.2022
Delivery Driver/Cook
Me n Ed's Pizza Tower District
08.2018 - 06.2020
Caterer
Classic Catering at 625
09.2017 - 09.2018
Event Staff
Fresno Convention Center
05.2017 - 01.2018
Line Cook
Little Caesars Pizza
08.2016 - 12.2016
High School Diploma -
Clovis East High School
Associate’s - Graphic Design
Fresno City College
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