Elias Tchapadarian
San Francisco
Summary
Passionate and experienced operations manager with a background in team leadership, coffee operations, revenue generation, employee development and coffee education. Expertise in developing and implementing system improvements, while fostering a collaborative and communicative work environment aimed at achieving company OKR's.
Overview
4
4
years of professional experience
Work History
Coffee Education/E-Commerce Logistics Coordinator
Heirloom Coffee
07.2024 - Current
- Leading trade shows, representing the brand and showcasing Heirloom to other industry professionals
- Leading e-commerce fulfillment, coordinating with marketing and warehouse management to ensure timely order processing
- E-commerce production forecasting, sales reporting, and scaling alongside marketing team, seeing 60% quarter over quarter growth
- Created and implemented a retail demo program, designed to drive product trial and increase retail sell through by 20%
- Leading the Heirloom Coffee Regenerative Research Lab, holding cuppings, QA/QC analysis alongside the FSQA Manager, and leading industry events
Operations Lead
Holsem Coffee
11.2023 - 07.2024
- Responsible for interviewing, hiring, scheduling, training, ordering, and developing the team
- Owned menu development, payroll %, cost-basis calculations, P & L optimization, increasing AOV, forecasting and driving sales
- Monitored business objectives and executed the owner's direction swiftly and diligently
- Responsible for green coffee sourcing, roasting production scheduling, and QA/QC
- Fostered a positive work environment by promoting open communication, information flow, teamwork, and employee engagement.
Founder
Journeyman Coffee
12.2022 - 06.2024
- Established a successful sole-proprietorship roasting and selling retail and wholesale coffee bags
- Business became profitable 5 months into operations
- 100% bootstrapped business, focused on consumer experience, coffee quality, and profitability
General Management Intern
Costco Wholesale Corp
08.2023 - 12.2023
- Assisted in supply chain management, merchandising, sales, store operations, and employee management
- Attended corporate seminars, learning and studying under Costco's senior management and executive leadership
- Studied the overall operational systems behind a Costco warehouse doing $250 million in annual revenue
- Selected as 1 of 9 interns, out of a pool of 160 applicants
Operations Lead
Milligram Hospitality
05.2023 - 08.2023
- Lead a vibrant cafe, serving coffee, natural wine and food during a summer home from college
- Responsible for interviewing, scheduling, ordering, demand forecasting, and driving cafe sales
- Assisted on the cafe floor, developing servers and baristas knowledge of our mission, product, and operational systems
- Showcased above and beyond hospitality, helping drive sales an average of 18% month over month
Production Specialist
Moongoat Coffee
05.2021 - 07.2022
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary
- Streamlined production in collaboration with the head roaster, increasing fulfillment capabilities
- Produced product for e-commerce, retail, cold brew wholesale, and catering events
- Implemented process improvements that reduced lead times for orders, improving the consumer experience
Education
Bachelor of Science - Business Management
San Diego State University
San Diego, CA05-2024
Associate of Science - Associates Degree
Irvine Valley College
Irvine, CA05-2022
Skills
- Team Development
- Goal Execution
- Coffee Knowledge
- Inventory Management
- Logistics Coordination
- Unwavering Hospitality
- Problem-solving
- Decision-making
- Customer service
Timeline
Coffee Education/E-Commerce Logistics Coordinator
Heirloom Coffee
07.2024 - Current
Operations Lead
Holsem Coffee
11.2023 - 07.2024
General Management Intern
Costco Wholesale Corp
08.2023 - 12.2023
Operations Lead
Milligram Hospitality
05.2023 - 08.2023
Founder
Journeyman Coffee
12.2022 - 06.2024
Production Specialist
Moongoat Coffee
05.2021 - 07.2022
Bachelor of Science - Business Management
San Diego State University
Associate of Science - Associates Degree
Irvine Valley College
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