Elias Ramirez
Burnaby,BC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
01.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Produce Department Team Member
Whole Foods Market
05.2020 - 11.2021
- In charge of day to day operations of Team and Department
- Receive pallets of produce shipments and transferred to storage
- Manage perishable product mix, maximizing sales while meeting or exceeding shrink targets
- Train and develop Team Member base of fifteen
- Sales floor stocking and merchandising
- Develop weekly merchandising maps
- Meeting labor and margin targets
- Giving outstanding Team customer service.
Kennel Assistant
Burnaby New Westminster Animal Hospital
01.2019 - 05.2020
- Take care of animals in hospital and general cleaning
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Administered care for animals and reported signs of illness, disease and injury to veterinarians.
Sales Representative
InSchoolwear Clothing Company
05.2018 - 01.2019
- Navigated customers throughout the store and helped them arrange their uniform
- Built rapport with customers while identifying their needs and presented them with solutions
- Managed inventory and took care of shipments coming in during the absence of customers
Education
Vancouver Christian High School
Burnaby Central Secondary School
Vancouver Christian School
Skills
- Sales Expertise
- Communication Skills
- Time Management
- Adaptable
Certification
Church A/V Team, School Annual ,Concerts and Events Church Sunday School Central America Mission Trip
Timeline
Barista
Starbucks
01.2022 - Current
Produce Department Team Member
Whole Foods Market
05.2020 - 11.2021
Kennel Assistant
Burnaby New Westminster Animal Hospital
01.2019 - 05.2020
Sales Representative
InSchoolwear Clothing Company
05.2018 - 01.2019
Vancouver Christian High School
Burnaby Central Secondary School
Vancouver Christian School
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