Elias Gerges
Ottawa,Canada
Summary
Dedicated and seasoned IT Manager with a proven track record of over 17 years in steering multifaceted technology initiatives. Throughout my career, I have successfully implemented and overseen large-scale IT projects, demonstrating proficiency in project management and ensuring seamless integration of new technologies. My strategic mindset enables me to align IT initiatives with business goals, delivering innovative solutions that enhance efficiency and productivity. As an effective leader, I foster a collaborative work environment, empowering my team to excel and achieve their full potential. My robust communication skills, both technical and interpersonal, enable me to liaise effectively with stakeholders at all levels. I am adept at translating complex technical concepts into comprehensible terms, facilitating streamlined communication between IT teams and non-technical stakeholders. With a passion for staying ahead of technological trends and a commitment to fostering a dynamic and secure IT environment, I am poised to contribute my skills and experience as a strategic IT leader within your organization.
Overview
18
18
years of professional experience
Work History
Manager, IT Services
Cuso International
11.2023 - Current
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Evaluating the functionality of systems
- Consulting computer users to ascertain needs and to ensure that facilities meet user or project requirements
- Selecting and purchasing appropriate hardware and software
- Ensuring software licensing laws are followed
- Implementing and managing security or integrity and backup procedures
- Scheduling upgrades
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Onboarded new employees with training and new hire documentation.
- Providing user training, support, advice and feedback
- Testing and modifying systems to ensure that they operate reliably
- Managing secure network access for remote users
- Designing maintenance procedures and putting them into operation
- Designing, configuring and maintaining of physical and virtual servers (AD, DNS, DHCP, Email, Antivirus, Backup)
- End User Support
IT Manager
MAK Contracting
01.2015 - 10.2022
- Evaluating the functionality of systems
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Oversaw IT department operations and training.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Selecting and purchasing appropriate hardware and software
- Managing IT budgets
- Ensuring software licensing laws are followed
- Implementing and managing security or integrity and backup procedures
- Scheduling upgrades
- Providing user training, support, advice and feedback
- Testing and modifying systems to ensure that they operate reliably
- Managing secure network access for remote users
- Keeping up to date with new technology
- Designing maintenance procedures and putting them into operation
- Designing, configuring and maintaining of physical and virtual servers (AD, DNS, DHCP, Email, Antivirus, Backup)
- Installing and configuring of Cisco Routers, Meraki and Firewalls
- End User Support (Desktop, Laptop, Mobile, Printers, MFP…)
- Training new staff
Head of IT Department
MAK Contracting
07.2012 - 12.2014
- Oversee all technology operations and evaluate them according to established goals
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved problems, improved operations and provided exceptional service.
- Devise and establish IT policies and systems to support the implementation of strategies set by upper management
- Analyze the business requirements of all departments to determine their technology needs
- Purchase efficient and cost-effective technological equipment and software
- Inspect the use of technological equipment and software to ensure functionality and efficiency
- Identify the need for upgrades, configurations or new systems and report to upper management
- Control budget and report on expenditure
- Assist in building relationships with vendors and creating cost-efficient contracts.
IT Officer
MAK Contracting
04.2007 - 06.2012
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone).
- Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members.
- Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals.
- Managed life cycle replacement of hardware and software.
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
IT SUPPORT
Hotel De Ville
01.2006 - 03.2007
- Installation and configuration of All IT Equipment (Sever, Desktop, Laptop, Printers and MFP), Cisco VOIP, Network configuration and troubleshooting
- End user support
- Hotel customer's support.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Computer Science
American University of Technology
Jbeil, Lebanon06.2006
MCITP Windows Server 2008 -
IT Grammar
Microsoft Exchange Server 2010 -
IT Grammar
Microsoft Certified Azure Fundamentals -
Microsoft-online
ITIL v4 Fondation -
1worldtraining, Online
Skills
- Project Management
- Administration and Reporting
- Team Development
- Time Management
- Problem Resolution
- Budget Management
- Contract Management
- Strategic Planning
- Documentation And Reporting
- IT Governance
- Information confidentiality
- ITIL Framework
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Personal Information
- Citizenship: Permanent Resident
- Date of Birth: 02/01/81
- Marital Status: Married
Hobbies and Interests
- Cycling
- Football
- Hiking
Projects
Fours Seasons hotel project, Beirut - Lebanon, 2006, 2009, Site Implementation Cabling, network installation, servers' configuration, desktop and MFP - duration: 3 days Remote support for users till end of project Deir Ezzor project, Deir ezzo - Syria, 2009, 2011, Site Implementation Network implementation, Server configuration, Desktop and MFP installation - duration: 5 days Remote support for users till end of project Conveyor 800 project - West Bekaa, Lebanon, Site Implementation Network design and configuration, Server installation and configuration, Desktop installation, MFP and PABX - duration: 2 weeks Remote support for users UAE Embassy in Beirut - Lebanon, 2017, 2021, Site Implementation Network design and configuration, Server installation and configuration, Desktop installation, MFP and PABX - duration: 1 week Remote support for users till end of project
References
Available upon request
Timeline
Manager, IT Services
Cuso International
11.2023 - Current
IT Manager
MAK Contracting
01.2015 - 10.2022
Head of IT Department
MAK Contracting
07.2012 - 12.2014
IT Officer
MAK Contracting
04.2007 - 06.2012
IT SUPPORT
Hotel De Ville
01.2006 - 03.2007
Bachelor of Science - Computer Science
American University of Technology
MCITP Windows Server 2008 -
IT Grammar
Microsoft Exchange Server 2010 -
IT Grammar
Microsoft Certified Azure Fundamentals -
Microsoft-online
ITIL v4 Fondation -
1worldtraining, Online
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