Elias Flores
Salida
Summary
To obtain a position within a successful company with the opportunity to gain valuable work experience, knowledge and long-term stability.
Experienced in working in a fast paced and high demand environment working with incoming customers throughout the entire day. Comfortable communicating and interacting with incoming customers to provide excellent customer service. Capable of lifting large amounts of weight for long periods of time. Familiarity with back room knowledge and comprehension of inventory. Capable of operating motorized, and hand, pallet jack. Experience and knowledge of PC computer systems, Microsoft Word, Microsoft Internet Explorer, voice messaging systems, scanners, faxes and copy equipment. Special skills include ability to learn quickly, positive attitude, and work well without supervision. Adapted to long hour shifts; currently working 12hour days, 5-6 days a week.
Overview
15
15
years of professional experience
Work History
HVAC Technician
Fire and Ice
Union City
08.2014 - Current
- Specialize in installation service and repair of HVAC equipment for residential and commercial buildings.
- Tasks include: Ordering and picking up supplies needed to complete installations, monthly services of HVAC appliances, using variety of hand tools and power tools on location of jobs.
International Elite Services
04.2025 - 05.2025
- Investigated and prepared reports for security related incidents, gathered physical evidence and followed up with management as needed.
- Strongly proficient in CCTV and RFID software: Network Client, DVTEL, and S2 Enterprise.
- Conducted foot patrols, monitored for unusual activity and verified proper identification of all persons entering property.
- Ensured safe conditions for clients and associates through regular inspection of maintenance systems and facilities.
- Exhibited careful attention to detail in maintaining all documentation and providing organized reports to supervisors.
- Responsible for maintaining security equipment.
- Responsible for investigating and reporting fires, evacuations, and hazardous situations and assisting Fire Department/EMS or other officials during these events.
- Conducted crowd control, maintained control at traffic accidents and aided victims.
Certified Sales Technician
Sunrun solar
Hayward
11.2021 - 08.2023
- Sales associate for Sunrun solar company.
- Responsibilities include engage conversation with homeowners at location.
- Begin conversation opening a sales process for getting solar installed on the home.
- Pre-approve customers for solar panel installation.
- Setting appointments for home and electric bill inspection.
- Communicate with customers through the sales process and helping prepare for meeting.
- Meet company sales quotas for weekly and monthly goals set in daily team huddles.
Agent/Lead
A&B Success
Hayward
04.2019 - 04.2021
- Marketing Agent lead for A&B success LLC.
- In authority of a group of employees at a marketing sales location.
- Responsibilities include; setting up stands/displays at location, maintaining and delivering inventory to each employee, working in a competitive environment spotting/besting competition and assuring daily sales quotas are achieved per employee at location.
- Be the most professional and knowledgeable salesperson while answering any customer related inquiries.
- Build strong customer relationships, assigning breaks and lunches to employees in a timely manner.
- Maintaining personal sales quota, closing up and stowing away inventory, stands and displays by end of day.
Slingshot Connections
San Jose
06.2018 - 04.2019
- Various positions within Stanford University such as, linen crew, event staff, and managing concessions with responsibilities involving preparing and delivering linens to dorms within Stanford, setting up chairs, tables, and decorations for events, and managing a team of employees within concession stands for Stanford games.
Omni/Point of Sale
Kohl's
Fremont
11.2017 - 06.2018
- Search for and package orders for BOPUS (Buy online pick up in-store) & SFS (ship from store).
- Greet customers as they arrive and provide the utmost customer care.
- Train new employees on customer service and new point of commerce cash registers.
Plumbing Department
Dale hardware
Fremont
10.2016 - 01.2018
- Assisting customers with various plumbing projects by prepping for the job and making sure each customer has all the tools and products to complete the project.
- Restocking sales floor and back-stock with plumbing items.
- Creating, searching for and pulling special orders for customers.
Lead Shipper
Quanta Computers
Fremont
07.2015 - 10.2016
- Prep apple computers for shipping by labeling and pulling specific orders (Such as; Ground, Viking, Express, International).
- Loading and unloading trucks filled with computers weighing between 25-35lbs.
- Train new employees on the process.
- Sort empty pallets and clean warehouse at the end of day.
Barista
Starbucks
Union City
05.2012 - 08.2014
- Maintain a clean environment while working independently in a kiosk.
- Accurately received customers' orders as well as prepare drinks, all the while providing the highest quality customer service.
- Maintained positive company morale and professional attitude.
- Regularly required to wash all dishes and prepare kiosk for next day.
- Routinely lifted heavy boxes, restocking shelves, and closet with the appropriate items.
General Merchandise Clerk
Safeway
Union City
12.2010 - 05.2012
- Daily interaction with incoming customers and providing assistance to any customer in need.
- Assisted customers with their shopping needs.
- Worked independently throughout the day and completed the daily tasks which includes: go backs, price searches, inventory, stocked shelves, maintained store cleanliness and display organization.
- Keep back room clean by sorting and removing empty pallets.
- Assisted sales team by promoting special programs to our customers by requesting their email information.
- Provided internal and external customer service.
Usher
Century 25
Union City
07.2010 - 11.2010
- Greet and collect tickets from customers, cleaning theaters in between shows, and keeping restrooms clean.
- Work closely with maintenance and management team to provide a safe, clean and friendly environment for customers.
Education
General Education -
Ohlone College
Hayward, CA05.2025
High School Diploma -
James Logan High
Union City, CA01.2010
Skills
- Excellent interpersonal and communication skills
- Proficient in resolving customer issues and complaints
- Strong team leadership and collaboration abilities
- Proven ability to meet and exceed sales quotas
- Skilled in inventory management and logistics
- Proficient with multiple computer software's
- Excellent report writing and data analysis
- Customer service
- Problem solving
- Attention to detail
- Customer education
- Analytical thinker
- Team collaboration
- Quality-focused
- Time management
- Security screenings
- Security equipment operation
- Stationary surveillance
- Threat assessment
- Crime prevention methods
- Theft prevention training
- Visitor tracking
- Alarm monitoring
- Access control
- CCTV surveillance
- Detail-oriented
- Incident reporting
References
- Marc Brown, (510) 209-3784, International Elite Services
- Joe Zamora, 415-240-7374, Previous employer
- Pascual Manual, (510) 516-9542, Owner of Fire & Ice
- Phil Ramsour, (510) 862-3441, Previous Manager at Movie theater
- Anthony Barraza, (510) 209-2685, Barraza Flooring
Timeline
International Elite Services
04.2025 - 05.2025
Certified Sales Technician
Sunrun solar
11.2021 - 08.2023
Agent/Lead
A&B Success
04.2019 - 04.2021
Slingshot Connections
06.2018 - 04.2019
Omni/Point of Sale
Kohl's
11.2017 - 06.2018
Plumbing Department
Dale hardware
10.2016 - 01.2018
Lead Shipper
Quanta Computers
07.2015 - 10.2016
HVAC Technician
Fire and Ice
08.2014 - Current
Barista
Starbucks
05.2012 - 08.2014
General Merchandise Clerk
Safeway
12.2010 - 05.2012
Usher
Century 25
07.2010 - 11.2010
General Education -
Ohlone College
High School Diploma -
James Logan High