Elias Faqiryar
Summary
Dynamic hospitality professional with a proven track record at Lounge Eighteen, excelling in staff training and cash handling. Recognized for enhancing customer loyalty through attentive service and innovative cocktail menu development. Committed to fostering high-performing teams and delivering exceptional experiences that drive repeat business and referrals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Bartender
Lounge Eighteen
03.2019 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Owner
Go Green Auto Detailing
01.2021 - 10.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Manager
United Airlines
09.2017 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
Education
Degree - Automotive Engineering
Sait
Calgary04-2016
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- Strong communication skills
- Menu development
- Cocktail list development
- Hospitality service expertise
Languages
English
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Owner
Go Green Auto Detailing
01.2021 - 10.2023
Head Bartender
Lounge Eighteen
03.2019 - Current
Manager
United Airlines
09.2017 - 03.2019
Degree - Automotive Engineering
Sait
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