Elias Deacon
Calgary,A.B
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
General Manager
Simsan Maintenance
12.2022 - 01.2024
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Manager
Aztec Maintenance
09.2020 - 10.2022
- Managing schedule, work sites, payment and payroll.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Managed and motivated employees to be productive and engaged in work.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Onboarded new employees with training and new hire documentation.
Sales Representative
Aztec Maintenance
03.2019 - 09.2020
- Selling residential and commercial exterior maintenance services.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed strong rapport with customers and created positive impression of business.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Associate
Bell Canada
05.2018 - 03.2019
- Selling cellular hardware and accessories.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Associate
Shaw Cable
08.2016 - 01.2018
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Education
Associate of Arts -
Camosun College
Victoria, BCSkills
- Training and Development
- Budget Allocation
- Relationship Building
- Customer Retention
- Business Forecasting
- Staff Scheduling
- Sales Team Development
- Team Oversight
- Operations Oversight
- Recruitment
Languages
English
Timeline
General Manager
Simsan Maintenance
12.2022 - 01.2024
Manager
Aztec Maintenance
09.2020 - 10.2022
Sales Representative
Aztec Maintenance
03.2019 - 09.2020
Sales Associate
Bell Canada
05.2018 - 03.2019
Sales Associate
Shaw Cable
08.2016 - 01.2018
Associate of Arts -
Camosun College
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