Elias Abdel Massih
Laval,Quebec
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
21
21
years of professional experience
Work History
IT Manager
D.G.Jones & Partners
01.2016 - 08.2022
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Guided organizational technology strategy and roadmaps.
- Oversaw IT department operations and training.
- Created and terminated user's accounts from start to finish in business applications.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated technical training and personal development classes for staff members.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Customized and repaired technology based on staff requests.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Assisted in development of long-term strategies to grow department and resources.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
IT Administrator
D.G.Jones & Partners
01.2012 - 01.2016
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Assessed business requirements to forecast annual budgetary operational costs.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Reviewed deficiencies based on internal audits and suggested remedies.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Communicated regularly with customers concerning data exchange and technology integration.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Assistant IT Administrator
D.G.Jones & Partners
01.2008 - 01.2012
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Reviewed deficiencies based on internal audits and suggested remedies.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Assessed business requirements to forecast annual budgetary operational costs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
IT Technician
D.G.Jones & Partners
01.2002 - 01.2008
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners etc..
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recovered critical information from data back ups to restore functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
Education
Bachelor of Science - Management Information Systems
Empire State College of New York
New York, USA05.2007
Skills
- Agile Work Processes
- VMware Virtualization
- Technology Evaluations
- Invoice Examination
- Shift Coverage
- Expense Analysis
- Client Meetings
- Technical Support Oversight
- Team Meetings
- Deployment Monitoring
- Strategy Implementation
- Hardware and Software Monitoring
- Wide Area Network (WAN)
- Component Replacements
- Cisco Call Manager
- Microsoft Active Directory
- Operating System Management
- Computer Hardware Knowledge
- Technical Troubleshooting
- Cyber Security Best Practices
- Wireless Access Point
- Documentation
- Installing New Hardware
- Help Desk Support
- Protecting Networks
- Hardware and Software Updates
- Server Deployment
Additional Information
English : Well spoken,written and reading
French: Moderate spoken, written and reading
References
References will be furnished upon request.
Timeline
IT Manager
D.G.Jones & Partners
01.2016 - 08.2022
IT Administrator
D.G.Jones & Partners
01.2012 - 01.2016
Assistant IT Administrator
D.G.Jones & Partners
01.2008 - 01.2012
IT Technician
D.G.Jones & Partners
01.2002 - 01.2008
Bachelor of Science - Management Information Systems
Empire State College of New York
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