Elianne Joy Ngafor
Toronto,Canada
Summary
Bilingual Customer Service Representative with 4 years of experience in delivering exceptional service in French and English. Demonstrates strong verbal and written communication skills, effectively engaging with customers across various platforms. Proficient in CRM systems, ensuring prompt resolution of inquiries and issues to maximize customer satisfaction. Recognized for building positive relationships that drive loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Bilingual Banking Advisor
Royal Bank of Canada
Toronto, Canada
06.2024 - Current
- Proactively engage with RBC clients across various communication channels phone and email
- Help clients in need by responding empathetically, assisting with a wide range of banking solutions
- Support colleagues to ensure the team meets client needs, and contributes to the overall success of the team.
- Educate and assist clients in using RBC's digital tools and services
- Manage a high call volume (50-60 calls/day), leading with empathy and apologizing for any delays in service
Customer Service Agent
loblaws
Toronto, ON
06.2022 - 05.2024
- Addressed customer inquiries and complaints via email, fax, and chat channels.
- Informed customers about ongoing promotions available on website.
- Documented customer interactions, maintaining accurate records of inquiries and resolutions.
- Maintained comprehensive knowledge of Loblaw products and services offered online and in-store.
- Provided technical support for issues related to PC and SDM Gift cards purchased online.
- Facilitated replacements for defective gift cards as necessary.
Customer Service Representative
MTN
Yde
08.2022 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
Education
Bachelor of Arts - Management
Institut Universitaire Siantou
YaoundéMBA - Business Administration
BEM Dunis
SenegalSkills
- Excellent communication skills
- Detail oriented
- Problem-solving and conflict resolution
- Customer retention and loyalty building
- Team collaboration and leadership
- Time management
- Organizational skills
- Payment Processing
- Technical support
- Data entry
- Sales promotion
Referal
- Moyosore Ameen | +1 4375664167
Timeline
Bilingual Banking Advisor
Royal Bank of Canada
06.2024 - Current
Customer Service Representative
MTN
08.2022 - 05.2023
Customer Service Agent
loblaws
06.2022 - 05.2024
Bachelor of Arts - Management
Institut Universitaire Siantou
MBA - Business Administration
BEM Dunis
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