Eliane Moraes
Customer Service
Burnaby,BC
Summary
Highly efficient Custumer Service well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Traffic Control Flagger
Complete traffic Management Corp
Vancouver , BC
05.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Steward Coordinator
FAIRMONT VANCOUVER HOTEL
Vancouver , BC
08.2022 - 04.2024
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Building Manager
ALLIANCE MAINTENANCE LTD
05.2022 - 08.2022
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
Commercial Agent
Mongeral Aegon
05.2020 - 12.2021
- Enhanced client satisfaction by providing excellent customer service and addressing their needs effectively.
- Negotiated favorable contract terms for clients by leveraging strong negotiation skills and market knowledge.
- Increased sales revenue through extensive market research and implementing effective sales strategies.
- Developed long-lasting relationships with clients, fostering trust and loyalty for repeat business.
- Identified issues, analyzed information and provided solutions to problems.
Kitchen Helper
HOLY NAPOLI PIZZA
02.2022 - 05.2022
- Responsible for receiving and storing products.
- Worked flexible hours across night, weekend and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Key Accounts Sales Executive
Unilever Food Solutions
Sao Paulo , Brazil
10.2014 - 01.2019
- Increased key account sales by developing and implementing strategic plans tailored to clients'' needs.
- Strengthened client relationships through consistent communication, addressing concerns, and providing solutions.
- Drove revenue growth by identifying new business opportunities within assigned territory.
- Boosted customer satisfaction with regular follow-ups and timely resolution of issues.
- Conducted market research to stay informed about industry trends and competitor activities, adjusting strategies accordingly.
Education
Bachelor's degree in Technology/Foreign Trade -
Uninter University, Brazil
01.2016
Skills
- Leadership, collaborative teamwork, and Strong initiative
- Friendly and open disposition
- Communication skills
- Supply Restocking
- New Hire Training
- Customer Education
- Customer Relationship Management
- Issue Resolution
- Work Planning and Prioritization
Certification
- WHMIS 2015 - Workplace Hazards Materials Information System, 2023
- First Aid & CPR/AED level C CSA Std. Z1210-17 - Basic, 2022
- Food Safety Certificate, 2022
- Traffic Control Person - Universal Health + Safety, 2022
Languages
English
Limited Working
Portuguese
Native or Bilingual
Timeline
Traffic Control Flagger
Complete traffic Management Corp
05.2024 - Current
Steward Coordinator
FAIRMONT VANCOUVER HOTEL
08.2022 - 04.2024
Building Manager
ALLIANCE MAINTENANCE LTD
05.2022 - 08.2022
Kitchen Helper
HOLY NAPOLI PIZZA
02.2022 - 05.2022
Commercial Agent
Mongeral Aegon
05.2020 - 12.2021
Key Accounts Sales Executive
Unilever Food Solutions
10.2014 - 01.2019
Bachelor's degree in Technology/Foreign Trade -
Uninter University, Brazil
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