Eliane Elia
Edmonton,AB
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Receptionist
Pioneer Family Practice and Walk-in Clinic
06.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Volunteer
Ronald Mcdonald House
09.2023 - 09.2025
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
Cashier
Shoppers Drug Mart
09.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Screening Officer
Securitas
05.2022 - 07.2023
- Inspected carry-on items visually, manually and with help of machinery such as x-ray machines
- Confiscated dangerous items, hazardous materials and unauthorized liquids from passengers
- Directed passengers to remove metal objects and shoes to improve results from screenings and reduce delays
- Supported implementation of new security screening procedures in accordance with TSA objectives
- Responding appropriately to security breaches and emergency situations
- Adhered to all standard operating procedures to remain compliant with company and government regulations.
Crew Member
McDonald's
05.2019 - 08.2020
- Operated cash register, collected payments and provided accurate change
- Promoted specific item options to drive sales and achieve add-on purchases
- Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris
- Prepared food and beverages for customers, placing on trays for quick and easy handling
- Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times
- Answered questions regarding menu items, assisting customers in making selections.
Summer Student Program
Nalcor Energy
05.2017 - 08.2017
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times
- Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment
- Enforced rules to teach manners and maintain safe environment
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement
- Cared for up to 10-20 children ranging in age from 6 to 12
- Kept children safe and secure at all times.
Administrative Assistant
Nalcor Energy
06.2016 - 06.2016
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
- Maintained inventory in administrative building supply closet to prevent shortages of supplies
- Increased office organization by developing filing systems and customer database protocols.
Education
Bachelor of Arts - Sociology
Memorial University of Newfoundland
02.2022
Bachelor of Arts - Psychology And Mental Health
University of Alberta
Edmonton, ABSkills
- Computer Skills
- Professional demeanor
- Self motivated
- Time management
- Data entry
- Organization skills
Volunteer Experience
- Students Against Drunk Driving (S.A.D.D): 02/01/15, 09/01/16,
provides alternatives to substance abuse for youths by designing programs encouraging students to participate, train and educate other students.
- Big Brother Big Sister: 10/01/22, 07/01/23.
Develop a one-to-one relationship with youth by offering consistency, encouragement, and role modeling.
Interact with the youth in a variety of simple, sharing activities.
Maintain regular and open communication with mentee, his/her parents/guardians, and the agency
- Ronald McDonald House Charities Alberta: 09/09/2023- Current
Front Host Volunteer: Assist with receptionist duties such as answering the phone, greeting guests, taking donations/payments, and checking families in and out of the House.
Also help with other House tasks including dishes, laundry and activities.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Volunteer
Ronald Mcdonald House
09.2023 - 09.2025
Cashier
Shoppers Drug Mart
09.2023 - 08.2024
Receptionist
Pioneer Family Practice and Walk-in Clinic
06.2023 - Current
Screening Officer
Securitas
05.2022 - 07.2023
Crew Member
McDonald's
05.2019 - 08.2020
Summer Student Program
Nalcor Energy
05.2017 - 08.2017
Administrative Assistant
Nalcor Energy
06.2016 - 06.2016
Bachelor of Arts - Sociology
Memorial University of Newfoundland
Bachelor of Arts - Psychology And Mental Health
University of Alberta
Similar Profiles
Prabhjot kaurPrabhjot kaur
Front Desk Medical Assistant at MediStar Family Practice & Walk in ClinicFront Desk Medical Assistant at MediStar Family Practice & Walk in Clinic
Aramide AnimashaunAramide Animashaun
Reception Assistant (Volunteer) at Ajax Family Practice & Walk-in ClinicReception Assistant (Volunteer) at Ajax Family Practice & Walk-in Clinic
Ava GriffinAva Griffin
Medical Receptionist at Scotia Med Family Practice and Walk-in ClinicMedical Receptionist at Scotia Med Family Practice and Walk-in Clinic
Tiffany MenaTiffany Mena
Customer Service at La PatronaCustomer Service at La Patrona
MERCEDES CARNESMERCEDES CARNES
Senior Service Coordinator & Accounts Receivable at Top Tech Mechanical Inc.Senior Service Coordinator & Accounts Receivable at Top Tech Mechanical Inc.