Eliana Qasem
Ancaster,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Goliath Garden Centre (summer Job)
04.2024 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Associate
Walmart
07.2022 - 05.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Educated customers on special pricing opportunities and company offerings
- Recommended and initiated product offerings to meet customer changing needs
- Improved customer service wait times to mitigate complaints
Court Monitor/Kitchen Member
Flying Squirrel
12.2021 - 05.2022
- Cleaned and sanitized frequently to maintain health code standards
- Checked stock regularly and discarded unsafe food to protect customers
- Gathered ingredients and cleaned and cut food items to prep recipes
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions
- Contributed to successful kitchen operations with smooth handling of daily checklists
- Made sure kids were being safe at all times
- Paid attention to everyone and made sure nothing wrong was going on
- Helped clean the court at the end of the day
Volunteer
Al-Noor School
01.2019 - 08.2019
- Monitored special group events and off-site field trips
- Assisted children between the ages 6-10 with reading and writing of the arabic language
- Organized office files and distributed homework sheets to 10 classrooms
- Supported the kids on field trips to museums and amusement parks
- Emailed parents registration forms regarding upcoming events
- Assisted with clerical tasks, including filing and shredding of personal files
Education
Diploma - Paralegal
Mohawk College Of Applied Arts And Technology
Hamilton, ONHigh School Diploma -
St. Thomas More Catholic Secondary School
06.2022
Skills
- Merchandise restocking
- Product recommendations
- Cash management
- Issue resolution
- Customer assistance
- Time management
Languages
Timeline
Customer Service Representative
Goliath Garden Centre (summer Job)
04.2024 - 06.2024
Customer Service Associate
Walmart
07.2022 - 05.2023
Court Monitor/Kitchen Member
Flying Squirrel
12.2021 - 05.2022
Volunteer
Al-Noor School
01.2019 - 08.2019
Diploma - Paralegal
Mohawk College Of Applied Arts And Technology
High School Diploma -
St. Thomas More Catholic Secondary School
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