Summary
Overview
Work History
Education
Skills
Timeline
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Eliana Medina-Arroyo

San Carlos

Summary

Call Center Agent with 7 years experience in providing customers with skilled medical patient outreach assistance over the phone .

Overview

12
12
years of professional experience

Work History

Patient Services Representative 2

Stanford Medical Partners
12.2021 - Current
  • Call Center
  • Answer High Call Volume
  • C-I-CARE
  • Registers new patients and updates existing patient accounts
  • Epic Proficient
  • Schedule Specialty Clinics
  • One Note Proficient
  • Cisco Finesse Proficient
  • Schedule Primary Care
  • Schedule new or follow-up appointments
  • Identify accepted insurance plans and those requiring referrals
  • Send telephone encounters to appropriate pools
  • Prescription requests
  • Ability to type a minimum of 30 wpm
  • Strong verbal/written communication and listening skills
  • Identify accepted insurance plans and those requiring referrals


Call Center Agent

Ravenswood Family Health Center
10.2016 - 01.2021
  • High call Volume 2000 calls monthly
  • Answer telephones in prompt and courteous manner
  • Screen new Patients for clinic registration
  • Assist patients with scheduling/rescheduling appointments
  • Nextgen Proficient
  • I2i proficient
  • Task doctors/ nurses/ medical professionals
  • Confirm appointments
  • Provide translation Services as Needed
  • Cross trained to back up front desk if needed
  • Medical/ Health Plan Of San Mateo Proficient
  • Medical Terminology
  • RX knowledge to assist with refills
  • Screen calls to appropriate departments
  • Trainings

Supply Chain Coordinator

Stanford Health Care
03.2020 - 04.2020
  • Supply Distribution
  • Warehouse
  • Picked/ Runner
  • Re stock Medical Equipment/Supplies
  • Organizing
  • Linen.

Office Team

10.2015 - 01.2016
  • Handle Invoices
  • Handle FedEx shipping, creating labels
  • Handle regular mail
  • Facilities Management
  • Filing, scanning, copying
  • Fluent with Expensify, Box.com, Vista Print
  • Booking calendar invites
  • Set up conference rooms
  • Manage phone calls and voicemails
  • Book and Host corporate events
  • High customer service.

Power Personnel

06.2015 - 10.2015
  • Janitorial Services for Stanford Hospital
  • Used phone to get paged for patient's rooms to be cleaned out
  • High customer service with different people of ethnicity
  • Worked with different chemicals
  • Assisted multiple departments with any interpreting services as needed
  • Worked under a 45-minute time range for each task.

Office Clerk/ Para Educator

Ravenswood City School District
03.2012 - 08.2015
  • Assistant to School Office manager
  • File Student Profiles
  • Greet parents, teachers, and staff
  • Answer high call volumes
  • Assist principal and teachers at the same time
  • Send out emails
  • Prepare for staff meetings
  • Assist in classroom
  • Help prepare teacher lessons
  • Assist in teaching classroom
  • Work one on one with students
  • Interpret for meetings and paperwork
  • Internet Search
  • Prepare for payroll
  • Assist in meetings
  • Fax, copying and scanning
  • Issued visitor's passes.

Education

GED -

Adult School
12.2015

Skills

  • Call Center
  • Customer Service
  • Bilingual
  • Clerical Experience
  • Medical Terminology
  • Facilities Management
  • Medical Office Experience
  • Office Management
  • Warehouse Distribution Experience
  • Supply Chain
  • Spanish
  • Front Desk
  • Medical Scheduling
  • Insurance Verification
  • Medical Records
  • Medical Billing

Timeline

Patient Services Representative 2

Stanford Medical Partners
12.2021 - Current

Supply Chain Coordinator

Stanford Health Care
03.2020 - 04.2020

Call Center Agent

Ravenswood Family Health Center
10.2016 - 01.2021

Office Team

10.2015 - 01.2016

Power Personnel

06.2015 - 10.2015

Office Clerk/ Para Educator

Ravenswood City School District
03.2012 - 08.2015

GED -

Adult School

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Eliana Medina-Arroyo