Eliana Medina-Arroyo
San Carlos
Summary
Call Center Agent with 7 years experience in providing customers with skilled medical patient outreach assistance over the phone .
Overview
12
12
years of professional experience
Work History
Patient Services Representative 2
Stanford Medical Partners
Menlo Park, CA
12.2021 - Current
- Call Center
- Answer High Call Volume
- C-I-CARE
- Registers new patients and updates existing patient accounts
- Epic Proficient
- Schedule Specialty Clinics
- One Note Proficient
- Cisco Finesse Proficient
- Schedule Primary Care
- Schedule new or follow-up appointments
- Identify accepted insurance plans and those requiring referrals
- Send telephone encounters to appropriate pools
- Prescription requests
- Ability to type a minimum of 30 wpm
- Strong verbal/written communication and listening skills
- Identify accepted insurance plans and those requiring referrals
Call Center Agent
Ravenswood Family Health Center
10.2016 - 01.2021
- High call Volume 2000 calls monthly
- Answer telephones in prompt and courteous manner
- Screen new Patients for clinic registration
- Assist patients with scheduling/rescheduling appointments
- Nextgen Proficient
- I2i proficient
- Task doctors/ nurses/ medical professionals
- Confirm appointments
- Provide translation Services as Needed
- Cross trained to back up front desk if needed
- Medical/ Health Plan Of San Mateo Proficient
- Medical Terminology
- RX knowledge to assist with refills
- Screen calls to appropriate departments
- Trainings
Supply Chain Coordinator
Stanford Health Care
03.2020 - 04.2020
- Supply Distribution
- Warehouse
- Picked/ Runner
- Re stock Medical Equipment/Supplies
- Organizing
- Linen.
Office Team
10.2015 - 01.2016
- Handle Invoices
- Handle FedEx shipping, creating labels
- Handle regular mail
- Facilities Management
- Filing, scanning, copying
- Fluent with Expensify, Box.com, Vista Print
- Booking calendar invites
- Set up conference rooms
- Manage phone calls and voicemails
- Book and Host corporate events
- High customer service.
Power Personnel
06.2015 - 10.2015
- Janitorial Services for Stanford Hospital
- Used phone to get paged for patient's rooms to be cleaned out
- High customer service with different people of ethnicity
- Worked with different chemicals
- Assisted multiple departments with any interpreting services as needed
- Worked under a 45-minute time range for each task.
Office Clerk/ Para Educator
Ravenswood City School District
03.2012 - 08.2015
- Assistant to School Office manager
- File Student Profiles
- Greet parents, teachers, and staff
- Answer high call volumes
- Assist principal and teachers at the same time
- Send out emails
- Prepare for staff meetings
- Assist in classroom
- Help prepare teacher lessons
- Assist in teaching classroom
- Work one on one with students
- Interpret for meetings and paperwork
- Internet Search
- Prepare for payroll
- Assist in meetings
- Fax, copying and scanning
- Issued visitor's passes.
Education
GED -
Adult School
12.2015
Skills
- Call Center
- Customer Service
- Bilingual
- Clerical Experience
- Medical Terminology
- Facilities Management
- Medical Office Experience
- Office Management
- Warehouse Distribution Experience
- Supply Chain
- Spanish
- Front Desk
- Medical Scheduling
- Insurance Verification
- Medical Records
- Medical Billing
Timeline
Patient Services Representative 2
Stanford Medical Partners
12.2021 - Current
Supply Chain Coordinator
Stanford Health Care
03.2020 - 04.2020
Call Center Agent
Ravenswood Family Health Center
10.2016 - 01.2021
Office Team
10.2015 - 01.2016
Power Personnel
06.2015 - 10.2015
Office Clerk/ Para Educator
Ravenswood City School District
03.2012 - 08.2015
GED -
Adult School