ELIANA DOMINGUEZ
Menifee
Summary
Customer service professional with track record of delivering high-quality support and assistance. Proven ability to manage customer interactions and resolve issues promptly, ensuring positive experience. Known for being reliable team player who adapts to changing needs and consistently achieves results. Proficient in communication, problem-solving, and maintaining customer satisfaction.
Overview
5
5
years of professional experience
Work History
Service Associate
EOS Fitness
Winchester, CA
05.2026 - Current
- Greet members and guest with a professional and enthusiastic attitude.
- Assisted members with inquiries, ensuring high-quality customer service and satisfaction.
- Manage front desk operations, processing payments, including VIP guest, trial, and walk-in registrations.
- Encourage member engagement to foster a community based atmosphere.
- Support a well-maintained environment by participating in cleaning laps and ensuring the front lobby is clean, organized and stocked.
Fitness Counselor
EOS Fitness
Winchester, CA
03.2026 - 05.2026
- Promoted fitness programs and services, enhancing member engagement and retention.
- Collaborated with trainers to design training plans based on member interests.
- Provide customer service and information to prospective members.
Intake and Pay Specialist
U.S. Navy: Southwest Regional Maintenance Center
12.2024 - 10.2025
- Ensure individuals meet all criteria for the intake process.
- Gather essential details, such as personal information and enter into corresponding digital databases.
- Assist members with uploading travel documentation for reimbursement.
- Ensure members are aware of available service entitlements.
- Train new members on policies and processes for the intake process.
Transfer and Separation Specialist
U.S. Navy: Southwest Regional Maintenance Center
08.2024 - 12.2024
- Evaluate customer needs, offering support and guidance to employees during career transition periods.
- Manage the resignation or retirement process, including exit interviews, paperwork and final pay.
- Maintain proper documentation by gathering, organizing and inputting information into digital databases for transfers, separations and retirements.
Transaction Processing Specialist
U.S. Navy: Transaction Support Center
07.2023 - 08.2024
- Receive requests to process financial transactions such as housing allowances and responsibility based entitlements.
- Identify and report suspicious or fraudulent transactions.
- Train new members on policies and processes.
Deckhand
U.S. Navy: Assault Craft Unit Two
04.2021 - 05.2023
- Handle and dispose of chemicals and hazardous materials in compliance with safety data sheets.
- Assist with navigation tasks such as look-out.
- Lay and transfer rigging, and safely handle lines during mooring evolutions.
- Inspect and test safety equipment and emergency response systems.
- Operate and maintain deck machinery and the boat.
Education
Bachelors of Science - Biology
National University
09-2027
Associates of Arts - undefined
Eastern Gateway Community College
01-2024
Skills
- Patience
- Payment processing
- Multitasking and organization
- Customer support
- Communication Skills
- Leadership
- Team collaboration
- Microsoft Applications
- Financial and Pay Processing
- Customer Service
- Reliable
Timeline
Service Associate
EOS Fitness
05.2026 - Current
Fitness Counselor
EOS Fitness
03.2026 - 05.2026
Intake and Pay Specialist
U.S. Navy: Southwest Regional Maintenance Center
12.2024 - 10.2025
Transfer and Separation Specialist
U.S. Navy: Southwest Regional Maintenance Center
08.2024 - 12.2024
Transaction Processing Specialist
U.S. Navy: Transaction Support Center
07.2023 - 08.2024
Deckhand
U.S. Navy: Assault Craft Unit Two
04.2021 - 05.2023
Associates of Arts - undefined
Eastern Gateway Community College
Bachelors of Science - Biology
National University