Eliana Demakakos
North York,ON
Summary
- Experienced server working in a fast paced environment , trained in customer service. Energetic and outgoing with a dedication to positive guest relations. High volume dining, customer service and cash handling.
- 10+ years of office administration experience (including furniture and kitchen manufacturing industry), after sales and customer service Attained Bachelor of science & Business Administration (Marketing) degree
- Excellent at dealing with customers and management at all levels
- Strong rapport building, communication, time management, multi-tasking skills
- Able to accurately complete related paperwork, organizing, order entry, delivery schedules and customer records
- Working knowledge of MS Office suite, customized database and inventory software
Overview
15
15
years of professional experience
Work History
Server
Breakfast & Co
12.2015 - 03.2020
- Delivered exceptional, friendly and fast service
- Answered questions about menu selections and made recommendations when requested
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Office Administrator
Neoset S.A
Athens, Greece
10.2008 - 03.2013
- Providing of continuous and comprehensive secretarial and administrative support for both General Manager and Marketing Director
- Keeping and updating the daily work schedule of superiors and having responsibility for setting meetings, and other activities
- Handling various projects set by the upper management team involving internal and external research
- Dealing with various daily issues under my responsibility
After Sales Specialist & Executive Assistant
Biente S.A
Athens, Greece
09.2005 - 10.2008
- Providing of continuous and comprehensive secretarial and administrative support
- Keeping and updating the daily work schedule of superiors and having responsibility for setting meetings, and other activities
- Ensuring maximum customer satisfaction. Responding and resolving customer’s after sale requests.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Customer Sales Assosiate
Tellas
Athens, Greece
09.2002 - 09.2005
- Sold home phone, and internet services to customers
- Diplomatically handled customer questions and resolved them in a solution – focused manner
- Maintained ongoing reports and logs on computer interactions
- Providing of continuous and comprehensive secretarial and administrative support
Education
MBA - Marketing Management
Deree-The American College of Greece
Athens, Greece06.2002
Skills
- Warm and Friendly
- Reliable and Responsible
- Team Player
- Customer Service and Rapport
- Transactions and Cash Handling
- Point of Sale Systems
- Special Requests and Substitutions
- Food and Beverage Service
- Conflict and Complaint Resolution
- Schedule Coordination
- Meeting Coordination and Support
- Multitasking and Prioritization
Timeline
Server
Breakfast & Co
12.2015 - 03.2020
Office Administrator
Neoset S.A
10.2008 - 03.2013
After Sales Specialist & Executive Assistant
Biente S.A
09.2005 - 10.2008
Customer Sales Assosiate
Tellas
09.2002 - 09.2005
MBA - Marketing Management
Deree-The American College of Greece