ELIANA CARRILLO

• Achieved efficient office operations through timely document delivery and organized filing systems. Delivered quality support in all aspects of office management.

Provided exceptional support resolving customer inquiries and concerns efficiently. Managed scheduling of pest control services for optimal customer satisfaction. Developed and maintained detailed records of customer interactions and service requests.

Achieved high customer satisfaction through effective management of over 80 daily calls at Orkin Pest Control. Resolved billing inquiries and managed past-due accounts, contributing to improved financial outcomes. Streamlined issue resolution by collaborating with internal departments to swiftly address customer problems. Enhanced appointment scheduling for termite inspections, pest control treatments, and follow-ups, leading to increased service efficiency. Delivered exceptional service through clear communication and proactive problem-solving, resulting in positive customer feedback. Maintained a high-performing call queue, consistently meeting the target of 80 calls per day, including inbound inquiries and outbound follow-ups. Improved customer experience by addressing billing concerns, processing overdue payments, and setting up flexible payment options. Ensured proper documentation and timely resolution of service claims, enhancing service quality. Facilitated the scheduling and coordination of pest control services and technician visits across various service areas, optimizing resource allocation.

Provided product and service information, identified customer needs, and recommended appropriate Orkin solutions. Maintained accurate customer records and followed company procedures to ensure compliance and service quality. High‑volume call handling Billing & payment processing Claims submission & documentation Appointment scheduling & dispatch coordination

Customer issue resolution. CRM & data entry accuracy. Performance‑driven (80‑call quota)

• Achieved high standards in service department management through effective oversight of five dealerships. Increased customer satisfaction by efficiently scheduling appointments and managing recalls. Improved operational responsiveness by ensuring timely parts ordering and warranty confirmations. Enhanced customer experience by efficiently checking in clients at the drive service port. Delivered accurate financial tracking by inputting invoices onto spreadsheets. Elevated service quality by providing comprehensive support to service advisors.