Elia L. Ruiz Ibarra
San Pedro
Summary
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the marketing department. I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and motivated to learn, grow and excel in the Marketing Department.
Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports, and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated.
Overview
13
13
years of professional experience
Work History
Community Relations Director
Pacifica Senior Living Meridian Laguna
12.2023 - Current
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
- Exceeded sales goals through effective time management and resource allocations.
- Coordinated sales team participation in trade shows and expos, ensuring that staff were well-prepared for presentations and demonstrations.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Move in Coordinator
Oakmont of Las Vegas
06.2022 - 11.2023
- Double-checked completed work and filed it in the proper locations for supervisor approval, final binding, and product distribution
- Collaborated with potential new resident to determine their needs
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Answered numerous amount of calls per day to help customers with their questions and concerns
- Set up equipment according to job specifications, including adjusting ink flow and copy count settings to increase production rates and meet project deadlines
- Identified necessary materials and quantity requirements using work orders and job instructions
- Placed work orders on TELS, to obtain a result of clean and ready to go unit for incoming residents
Assistant Activities Director
Pacifica Senior Living San Martin
03.2022 - 07.2022
- Managed and supervised residents while planning community events and programs using the '8 Dimensions of Engagement.'
- Bingo, board games, and plays were among the activities I planned and directed
- Informed the community of activities by distributing information to social media
- Looked for changes, improvements, or the need of more interaction with residents
- Helped residents with mobility issues get to and from their rooms
- Collaborated with different hospices around the area to create a variety of different events and activities
Senior Store Manager
T-Mobile
07.2020 - 11.2021
- Explained the features and capabilities and offerings to customers to help them understand the products and get the most out of them
- Kept workspace clean and organized by working closely with employees to systemize tasks
- Promoted a positive customer experience through day-to-day supervision and management of retail facility
- Worked directly with management, District manager, and the Accounting and Marketing department to brainstorm, discuss strategy, and mitigate any issues
- Was responsible for processing up to 80+ customers per day
- Kept track of trends and suggested improvements to the company's product offerings in order to both challenge and refine them
- Implemented operational strategies and effectively built customer and employee loyalty
- Reviewed financial statements and metrics in order to assess store performance, make targeted improvements, and implement changes that resulted in positive outcome
- Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits
- Trained, coached and mentored staff to support smooth adoption of new promotions
- Successfully managed purchasing, sales, marketing, and customer account operations
Mobile Expert
Ritmo Latino
12.2019 - 07.2020
- Assisted by answering phones, responding to guest inquiries, and providing information about the stores services and promotions
- Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket
- Solved technical issues, improved operations, and provided excellent customer service
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Provided excellent and professional service to ensure guest satisfaction
- Had planned ahead
Retail Store Manager
Blu Wireless
11.2017 - 03.2019
- Assigned [Number] employees to specific tasks to best meet the needs of the store
- Monitored and corrected inefficient or inaccurate work to maintain team performance
- Was in charge of training, coaching, and sharing innovative sales tactics with team members
- Managed
- Was in charge of preparing and submitting nightly bank deposits
- Employees' weekly schedules were created by me
- Mentored employees and instructed them on how to handle difficult sales, issues, and customers
- Collaborated with the sales, marketing, and management teams to develop solutions and achieve common goals
- Conducted job interviews, led employee performance evaluations with constructive feedback, and rewarded top sales performers to attract and retain top-quality personnel
Retail Store Manager
CMT LLC
01.2012 - 07.2016
- Monitored and corrected inefficient or inaccurate work to maintain team performance
- Assigned employees to specific tasks to best meet the needs of the store
- Used strategic merchandising to improve store displays and appearance
- Planned and executed promotional events in-store in order to increase business and sales revenues
- Submitted reports to senior management in order to assist them in making business decisions and planning
- Kept orderly and accurate accounting records by monitoring sales documentation
- Was in charge of writing and submitting reports
- Managed
- Taught my team members how to use effective strategies to meet operational and sales goals
Education
Some college - Child Development
Los Angeles Harbor College
Los Angeles, CAHigh School -
San Pedro High School
Los Angeles, CA01.2011
Skills
- Microsoft Office expertise
- Relationship development
- Customer service
- Team building
- Supervision
- Team management
- Communications
- Problem resolution
- Resident relations
- Community networking
- Sales management
- Marketing communications
- Media relations
- Department leadership
- Special event planning
- Marketing strategies
- Community outreach
- Advertising strategies
- Promotional materials
- Networking and relationship building
- Presentations and public speaking
- Sales strategies
- CRM proficiency
- Competitive analysis
- Social media marketing
- Problem-solving
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Community Relations Director
Pacifica Senior Living Meridian Laguna
12.2023 - Current
Move in Coordinator
Oakmont of Las Vegas
06.2022 - 11.2023
Assistant Activities Director
Pacifica Senior Living San Martin
03.2022 - 07.2022
Senior Store Manager
T-Mobile
07.2020 - 11.2021
Mobile Expert
Ritmo Latino
12.2019 - 07.2020
Retail Store Manager
Blu Wireless
11.2017 - 03.2019
Retail Store Manager
CMT LLC
01.2012 - 07.2016
High School -
San Pedro High School
Some college - Child Development
Los Angeles Harbor College
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