Eliade Tshibola
Toronto
Summary
Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
S&P Data
09.2022 - 09.2024
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Led project to integrate chat support, offering customers additional, convenient contact channel.
- Researched and identified solutions to technical problems.
Customer Care Representative
Randstad
03.2022 - 09.2024
- Ensure that all incoming calls and emails are handled quickly and efficiently.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Provide a high-quality service to all the customers and supplies by offering customized solutions
Retail Sales Associate
Brownsshoes
11.2021 - 05.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Restaurant Team Member
tim hortons
03.2021 - 09.2021
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
Receptionist
cité pour immigrants
11.2020 - 09.2021
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Customer Service Representative
concentrix
03.2021 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales Associate
Multi-luminaires
07.2020 - 11.2020
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
Brand Ambassador
nespresso
08.2018 - 02.2020
- Promoted positive company image through superior customer service experiences.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
Education
Diploma - Computer Systems Technology
George Brown College
TorontoAssociate of Science -
La Cité Collégiale
Ottawa, ON05.2017
High School Diploma -
Eureka High School
Democratic Republic Of Congo07.2013
Skills
- excellent communication, organizational and planning skills
- Guest experiences
- dedicated team player with excellent interpersonal skills
- fast learner and willing to learn new skills
- Sales Techniques
- computer knowledge: Internet; Microsoft (Word & Office)
Languages
English
Full Professional
French
Native/ Bilingual
Swahili
Native or Bilingual
Timeline
Customer Support Specialist
S&P Data
09.2022 - 09.2024
Customer Care Representative
Randstad
03.2022 - 09.2024
Retail Sales Associate
Brownsshoes
11.2021 - 05.2022
Restaurant Team Member
tim hortons
03.2021 - 09.2021
Customer Service Representative
concentrix
03.2021 - 04.2021
Receptionist
cité pour immigrants
11.2020 - 09.2021
Sales Associate
Multi-luminaires
07.2020 - 11.2020
Brand Ambassador
nespresso
08.2018 - 02.2020
Associate of Science -
La Cité Collégiale
High School Diploma -
Eureka High School
Diploma - Computer Systems Technology
George Brown College
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