ELIA OSUNA
Long Beach
Summary
Cashier/Server with a keen ability to foster positive customer interactions, enhancing loyalty and repeat visits. Demonstrates strong skills in customer engagement, time management, and problem-solving, contributing to a seamless dining experience and improved service processes. Eager to leverage these skills to further enhance customer satisfaction and operational efficiency within a dynamic service team.
Overview
4
4
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
Cerritos, CA
01.2026 - Current
- Supervised daily security operations to ensure compliance with safety protocols and policies.
- Trained and mentored new security personnel on procedures and emergency response protocols.
- Conducted regular security audits to identify vulnerabilities and recommend improvements.
- Managed incident response, documenting actions taken during emergencies and ensuring proper follow-up.
- Developed and implemented training programs focused on conflict resolution and customer service skills.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
Security Officer
Allied Universal Security Services
Long Beach, CA
06.2025 - 01.2026
- Monitored premises to ensure safety and security protocols were consistently followed.
- Conducted regular patrols to deter unauthorized access and identify potential hazards.
- Responded promptly to alarms and incidents, coordinating with law enforcement as needed.
- Assisted in training new security personnel on policies and emergency procedures.
- Prepared detailed reports documenting daily activities, incidents, and safety violations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
CASHIER
GM E Oil
Long Beach, Ca
08.2022 - 10.2024
- Processed customer transactions efficiently, ensuring accurate billing and enhancing customer satisfaction through quick service.
- Assisted customers with product inquiries and promotions, fostering a welcoming environment and strengthening customer loyalty.
- Monitored inventory levels and reported discrepancies, facilitating timely restocking and minimizing product shortages.
- Worked closely with team members to maintain a clean and organized workspace, promoting a positive shopping experience for customers.
- Executed daily cash reconciliations, ensuring financial accuracy and compliance with company policies.
- Streamlined checkout processes to decrease wait times, significantly enhancing customer satisfaction and operational efficiency.
CASHIER/SERVER
Tom’s 19
Apple Valley
01.2025 - 06.2025
- Managed cash register operations efficiently, ensuring accurate transactions and enhancing customer trust through reliable service.
- Fostered a positive dining atmosphere by engaging with customers, leading to increased repeat visits and loyalty.
- Monitored inventory levels and reported discrepancies, contributing to reduced waste and effective stock management.
- Maintained cleanliness and organization in dining areas, ensuring compliance with health standards and enhancing overall guest experience.
- Collaborated with team members to streamline service processes, resulting in noticeable improvements in order accuracy and customer satisfaction.
Education
HIGH SCHOOL DIPLOMA - undefined
David Starr Jordan High School
01.2025
Skills
- Customer Engagement (Expert), Time Management, Sales Strategies, Problem Solving, Conflict Resolution, Customer satisfaction (Expert)
LANGUAGES
Spanish (Native).
Timeline
Security Supervisor
Allied Universal Security Services
01.2026 - Current
Security Officer
Allied Universal Security Services
06.2025 - 01.2026
CASHIER/SERVER
Tom’s 19
01.2025 - 06.2025
CASHIER
GM E Oil
08.2022 - 10.2024
HIGH SCHOOL DIPLOMA - undefined
David Starr Jordan High School