Elia Mitchell
Summary
A.Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
B.Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
C.Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
VP of Administration
Sanaz Besharat Immigration Services
North York, Ontario
09.2023 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Identified communication channels to set roadmap to distribute information.
- Conducted client intake interviews to determine client service need and eligibility.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
Office Director /Administration Head
Sanaz Besharat Immigration Services
Toronto, Ontario
01.2020 - Current
- Prepared affidavits, waivers, translations and asylum requests for ongoing cases.
- Corresponded with current and prospective clients to obtain information and enable effective case development.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Customer Experience Associate
Scotiabank
05.2022 - 06.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Asked customers questions to determine, verify and solve common problems.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Educated customers on use of banking website and mobile apps.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
Marketing
SDT Management
Toronto, Ontario
06.2019 - 01.2020
- Identified appropriate marketing channels and target customers for campaigns.
- Developed campaigns and specific marketing strategies for clients.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Completed in-depth reviews of market conditions and customer preferences.
- Wrote engaging and successful marketing, advertising, and website copy.
Educational Consultant / Teacher
Nokhbegan Allameh Tabatabaei High School
07.2010 - 06.2017
- Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat.
- Coordinated training and professional development courses for teachers and school administrators to create new teaching strategies that encourage student learning.
- Supervised and evaluated teaching and support staff to assess education standards and classroom policies and implement changes based on data.
- Collaborated with school board officials to assess areas for improvement in curricula, classrooms, testing and student activities.
- Analyzed and restructured educational programs to comply with board regulations.
- Provided lesson planning and pacing support to helping educators analyze data and apply it to instruction.
Education
Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
North York, ON12.2025
Diploma - Paralegal
Academy Of Learning College, Toronto
Toronto04.2022
Diploma - Dental Assisting
CDI College
Montreal, QC06.2019
Master of Arts - Political Science With International Relations
Islamic Azad University
Tehran, Iran09.2016
Bachelor of Arts - Judicial Law
Islamic Azad University
Tehran, Iran09.2014
Skills
- Project Management
- Sorting and Labeling
- Schedule Management
- Cash Counting
- Foreign Currency Exchanges
- Deposit and Withdrawal Management
- Virtualization Technologies
- Asset Management
- Office Organization
- Office Procedures
- Office Support
- Community Relationships
- Active Listening
- Microsoft Excel
- Microsoft PowerPoint
- Report Transcription
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
VP of Administration
Sanaz Besharat Immigration Services
09.2023 - Current
Customer Experience Associate
Scotiabank
05.2022 - 06.2023
Office Director /Administration Head
Sanaz Besharat Immigration Services
01.2020 - Current
Marketing
SDT Management
06.2019 - 01.2020
Educational Consultant / Teacher
Nokhbegan Allameh Tabatabaei High School
07.2010 - 06.2017
Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
Diploma - Paralegal
Academy Of Learning College, Toronto
Diploma - Dental Assisting
CDI College
Master of Arts - Political Science With International Relations
Islamic Azad University
Bachelor of Arts - Judicial Law
Islamic Azad University
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