Eli Shone
Toronto
Summary
Well-trained manager, server and bartender with extensive knowledge of the food and beverage industry. Passionate leader with know-how to develop positive working environment and improve customer retention. Coming from a corporate background and moving into the industry ensures to have eyes on all aspects of operations.
Overview
2025
2025
years of professional experience
Work History
Bartender
Cherries High Dive
11.2023 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager of Operations
A Toi and Coffee, Oysters, Champagne
08.2022 - 02.2023
- Created schedules for all employees BOH and FOH.
- Oversaw training for all employees joining the team.
- Over say all events and ensured they all ran smoothly.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Bottle Service/Shift Lead Manager
Deer Lady
11.2022 - 08.2023
- Built an extensive repertoire of valued VIP/Regulars who rely on me and my service to have a great time every weekend.
- Trained all new employees joining the team.
- Cooperated with coworkers to improve customer experience and manage the venue.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Shift Leader/Server
The Parlour Restaurant
08.2021 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Experienced in working busy late nights through lunch and dinner rush as well as bottle service.
- Developed and implemented new processes and procedures to streamline operations.
- Handled opening/closing of the restaurant.
Cocktail Server
Woodbine Casino
2021 - 2021
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Anticipated guest needs and provided proactive service.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Brand Ambassador
Mosaic
01.2017 - 08.2018
- Help raise brand awareness.
- Engage with customers and teach them about the product or service the client is selling.
- Build displays and tear them down at the end of the shift.
- Maintain an open conversation with the client.
Administrative Assistant
The Salvation Army
06.2013 - 10.2013
- Provide support to the head of the department.
- Perform daily office duties: faxing, photocopying, printing, etc.
- Photocopy and organize all sheet music for the National School of Music.
- Organize and file all documents.
- Manage department heads schedule.
- Complete any given project in a timely manner.
Administrative Assistant
Dent-X Canada
08.2018 - 01.2020
- Provide support to senior executives.
- Perform daily office duties: answering phone calls, distribute incoming and out going mail, filing, managing, distributing faxes, etc.
- Keep an open conversation with clients.
- Greet visiting clients.
- Manage and schedule staff calendars.
- Keep track of incoming and out going emails.
- Manage clients monthly payments, create invoices and process payments.
- Maintain and update client databases.
- Complete any given task in a timely manner.
- Overall perform all administrative duties.
Executive Assistant
The Salvation Army
01.2020 - 08.2021
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets and filing systems for management team.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Worked on many projects like Indigenous Ministries, Food Banks Canada and Learning Cohorts.
Education
High School Diploma -
Avondale Alternative Toronto
Toronto06.2015
Skills
- Fluent in Spanish and English
- Verbal and Written Communication
- Schedule Management
- Strong Organizational Skills
- Conflict and Complaint Resolution
- Food Safety Standards
- Order Accuracy and Delivery
- Service-Oriented
- Great Team Worker
Relevant Assets
- Over 2K Instagram Followers @elishone
- Well known in the industry, Specifically in the King West neighbourhood
- Extensive list of VIP/Regulars and big spenders
Timeline
Bartender
Cherries High Dive
11.2023 - 11.2024
Bottle Service/Shift Lead Manager
Deer Lady
11.2022 - 08.2023
Manager of Operations
A Toi and Coffee, Oysters, Champagne
08.2022 - 02.2023
Shift Leader/Server
The Parlour Restaurant
08.2021 - 09.2023
Executive Assistant
The Salvation Army
01.2020 - 08.2021
Administrative Assistant
Dent-X Canada
08.2018 - 01.2020
Brand Ambassador
Mosaic
01.2017 - 08.2018
Administrative Assistant
The Salvation Army
06.2013 - 10.2013
Cocktail Server
Woodbine Casino
2021 - 2021
High School Diploma -
Avondale Alternative Toronto
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