Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Elizabeth  Ndongala

Elizabeth Ndongala

Angus

Summary

Dynamic Dispatcher with proven expertise at CAA, adept at optimizing truck dispatching and enhancing customer relations. Skilled in dispatch software and active listening, I excel in prioritizing calls and problem-solving, ensuring efficient operations and high customer satisfaction. Recognized for my ability to manage stressful situations while maintaining attention to detail.

Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.

Knowledgeable Desired Position with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.

Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.

Overview

5
5
years of professional experience

Work History

Dispatcher

Truck Company
09.2023 - 01.2025

Inbound Outbound calls

Assisted with private road side Assistance

Dispatched trucks to Pound locations

Experienced with front wheel and all wheel drive

Assisted with pay roll

Dispatcher

CAA (Classic)
11.2022 - 05.2023

Inbound Calls

Outbound Calls

Dispatched trucks based on customer needs

Experienced with flat bed and small trucks

(Front wheel and all wheel)

Helped with signing up as a member

Customer Service Representative

Canadian Tire
03.2020 - 04.2022

Answered phone calls

Assisted Customers with refund and other concerns

Education

PSW - Nursing

George Brown College
Toronto, None

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Schedule management
  • Route planning
  • Customer relationship management
  • Work order management
  • Closing tickets
  • Verbal and written communication
  • Critical thinker
  • Call handling
  • Critical thinking
  • Multitasking Abilities
  • Organizational skills
  • Excellent communication
  • Teamwork and collaboration
  • Dispatch recordkeeping
  • Multitasking
  • Call center software

Languages

English
Native or Bilingual
French
Native or Bilingual
German
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Dispatcher

Truck Company
09.2023 - 01.2025

Dispatcher

CAA (Classic)
11.2022 - 05.2023

Customer Service Representative

Canadian Tire
03.2020 - 04.2022

PSW - Nursing

George Brown College
Elizabeth Ndongala