Eli Lopez Duarte
Los Angeles
Summary
Dedicated restaurant leader with over five years of progressive leadership experience, including serving as a General Manager for multiple McDonald's restaurants. Skilled in coaching teams, managing operations, controlling labor and food costs, maintaining food safety standards, and delivering exceptional guest experiences.
Overview
6
6
years of professional experience
Work History
General Manager
Yoon McDonald's
Norwalk
05.2023 - 01.2026
- Promoted to General Manager shortly after joining based on leadership performance.
- Directed daily operations of high-volume restaurant, leading managers and crew to ensure seamless service delivery.
- Supervised daily operations focused on quality, service, and cleanliness (QSC) standards, ensuring excellent customer experience and compliance with inspection readiness.
- Managed labor, staffing, inventory, food safety, cash accountability, and operational compliance.
- Coached and developed managers and employees, enhancing team capabilities and driving overall performance.
- Led hiring, onboarding, training, and performance evaluations.
General Manager
Lucero Organization Mcdonald's
Los Angeles
11.2019 - 03.2023
- Managed daily restaurant operations, ensuring compliance with health standards for customer safety.
- Oversaw inventory management and ordering of supplies to meet demand.
- Developed staff schedules to align labor costs with peak service demand.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Trained employees on duties, policies and procedures.
- Established effective communication channels with staff to enhance operational efficiency.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Assisted with daily restaurant operations to ensure smooth functioning., trained employees, assisted with scheduling, inventory, and execution during high-volume periods.
Education
Bachelor of Arts - Hamburgerology
Hamburger University
Chicago, IL10-2019
Leadership Strengths
- Operational excellence
- Leads by Example
- Team Player
- Honest and clear communication
- Coachable
- Adaptability
- Tasks Delegation
Timeline
General Manager
Yoon McDonald's
05.2023 - 01.2026
General Manager
Lucero Organization Mcdonald's
11.2019 - 03.2023
Bachelor of Arts - Hamburgerology
Hamburger University