Summary
Overview
Work History
Education
Skills
Timeline
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Eli Gonzaelz

Los Angeles

Summary

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Overview

4
4
years of professional experience

Work History

Receptionist

Massage Envy
05.2024 - 07.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Client Advisor

Neiman Marcus
03.2023 - 06.2024
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Streamlined processes for improved efficiency, enabling quicker response times to client requests.
  • Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
  • Collaborated with team members to develop innovative solutions for complex client needs.
  • Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
  • Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.

Makeup Advisor

Sephora
09.2021 - 02.2023
  • Established lasting relationships with clientele, resulting in repeat business and word-of-mouth referrals.
  • Ensured compliance with health regulations by maintaining a clean work area during consultations and following sanitation protocols with tools/products used daily.
  • Conducted workshops and tutorials to educate clients about new products and application methods.
  • Boosted retail sales by creating engaging visual merchandising displays showcasing featured products or limited-edition collections.
  • Demonstrated expertise in color theory, enabling clients to choose flattering shades for their complexion.
  • Collaborated with team members to meet monthly sales targets and maintain a positive store environment.
  • Educated customers on proper makeup application techniques to achieve desired results at home.
  • Enhanced customer satisfaction by providing personalized makeup consultations and product recommendations.
  • Increased sales through expert application of makeup products and techniques for various skin types.

Education

Bachelor of Science - Business Management

Rutgers University
New Brunswick, NJ
05-2021

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Cross-selling techniques
  • Client retention strategies
  • Consultative selling
  • Strong communication skills
  • Creative makeup application
  • Makeup application

Timeline

Receptionist

Massage Envy
05.2024 - 07.2025

Client Advisor

Neiman Marcus
03.2023 - 06.2024

Makeup Advisor

Sephora
09.2021 - 02.2023

Bachelor of Science - Business Management

Rutgers University

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Eli Gonzaelz