Eli Cortinas
Redding
Summary
I'm detail oriented with experience in high volume dining environments. Recognized for maintaining a clean and inviting atmosphere while effectively managing multiple tasks and fostering strong guest relationships to enhance overall dining experiences. I'm a hard worker that works great under pressure.
Overview
7
7
years of professional experience
Work History
Server
Raw
12.2024 - Current
- Provided exceptional customer service during high volume dining periods.
- Resolved guest complaints promptly to maintain satisfaction and loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in menu presentation and recommended daily specials to guests.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Restaurant Worker
McDonald's
04.2024 - 04.2025
- Prepared food items following safety and quality standards.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
Front of House Employee
Chic-Fil-A
08.2021 - 09.2022
- Managed cash register operations, maintaining accuracy in transactions and balancing daily sales reports.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Staff Member
Chuck E Cheese
11.2018 - 07.2021
- Facilitated customer engagement through interactive games and activities.
- Ensured cleanliness and safety standards in play areas and dining spaces.
- Assisted in training new staff on operational procedures and customer service.
- Collaborated with team members to maintain efficient service during peak hours.
- Monitored equipment functionality, reporting malfunctions for prompt repairs.
Education
Bachelor of Science - Psychology
Simpson University
Redding, CA12.2026
Associate of Arts - Psychology
Shasta College
Redding, CA05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Food running
- High volume dining
- Order accuracy
- Relationship management
- Multitasking and organization
Timeline
Server
Raw
12.2024 - Current
Restaurant Worker
McDonald's
04.2024 - 04.2025
Front of House Employee
Chic-Fil-A
08.2021 - 09.2022
Staff Member
Chuck E Cheese
11.2018 - 07.2021
Bachelor of Science - Psychology
Simpson University
Associate of Arts - Psychology
Shasta College