Eli Cabrera Gomez
Los Angeles
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in cash handling and employee training. Proven ability to enhance customer satisfaction through effective problem-solving and operational efficiency. Skilled in inventory control and fostering team collaboration, consistently achieving sales targets while maintaining high standards of service and safety.
Friendly, outgoing, and detail-focused, bringing solid understanding of customer service principles and strong organizational abilities. Possesses knowledge of coffee brewing techniques and espresso machine operations, coupled with excellent time management skills. Committed to fostering positive customer experience and driving team efficiency.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
01.2025 - 09.2025
- Assisted in training new team members on operational protocols and safety procedures.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Supported daily operations by coordinating shift schedules and task assignments.
- Implemented quality control measures to ensure compliance with company standards.
- Facilitated effective communication between team members and management during shifts.
- Resolved customer inquiries and concerns, enhancing overall service experience.
- Maintained cleanliness and organization of work areas to promote efficiency and safety.
- Learned to operate equipment safely while adhering to all health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Assisted in developing promotional strategies to enhance customer engagement and sales.
Shift Leader
Panda Express
10.2023 - 01.2025
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored team members on best practices and operational procedures.
- Managed inventory levels and coordinated restocking efforts to maintain product availability.
- Implemented safety protocols, promoting a safe work environment for all staff.
- Resolved customer inquiries and complaints, enhancing overall service quality.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Counter Helper
Bloom Restaurant
01.2023 - 08.2024
- Assisted customers by providing product information and recommendations.
- Maintained cleanliness and organization of service area to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure timely service delivery during peak hours.
- Monitored product quality and freshness, reporting issues promptly to management.
- Offered customized suggestions for up-selling opportunities based on customers'' tastes, preferences, or dietary needs, leading to higher average transaction values.
- Contributed to team goals by consistently meeting or exceeding daily sales targets.
Education
GED -
Evans Adult School
Los Angeles, CASkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Staff motivation
- Inventory control and record keeping
- Operations management
- Cleanliness maintenance
- Equipment troubleshooting
- Product upselling
- Adaptability to change
- Food safety compliance
- POS system operation
- Team collaboration
- Customer service
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
01.2025 - 09.2025
Shift Leader
Panda Express
10.2023 - 01.2025
Counter Helper
Bloom Restaurant
01.2023 - 08.2024
GED -
Evans Adult School