Elham Mohamad Salek
Summary
Dynamic professional with a strong foundation in leadership and process improvement, committed to driving team success through collaboration and a desire to perform. Demonstrates exceptional ability as a team player, consistently contributing to organisational goals. Eager to leverage skills in leadership and process enhancement to foster innovation and efficiency in future roles.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Senior manager operations- Account opening and Doc
National bank
Montreal, Quebec
2024.10 - Current
- Managing a fast pasted and highly regulated account opening team
- Managing and developing section managers, SME's, as well as senior analysts
- Managing relationships with clients and partners through rigorous following of our SLA's and quality of our work
- Improved staff productivity through effective workforce management techniques as well as continuous improvement.
- Ensured regulatory compliance through meticulous auditing procedures.
- Managed and planned capacity requirements in order to ensure deadlines and operations aren't impacted
Section manager operations- Estates
National Bank
Montreal, Quebec
2021.12 - 2024.10
- Managing a team composed of various professionals (P3-S4)
- Relationship and synergy management with our partners and clients (NBIN/NBF/PW1859)
- annual volume and capacity planning
- daily operations management: SLA's, call center, emails, surveys, escalations
- Daily team management: HR, vacation planning, one on one's, performance management, coaching and development
Senior advisor- CEC
National bank
Montreal
2019.09 - 2021.12
- Compliance specialist (RCUA license)
- Senior member of the team charged of training, coaching, developing team members as well as new cohorts
- Expert in registered accounts and investments products offered at NBI
- participated in several improvement initiatives within the team
Investment advisor
National bank
Montreal, Quebec
2018.07 - 2019.09
- Proposed and guided clients through the various registered accounts and products offered at the bank.
- Delivering accurate projections for informed decision-making.
- Increased client satisfaction by providing excellent investment advice tailored to individual needs.
- Participated and contributed to the sector's performance
Education
Bachelors degree - Economics & finance
ESG-UQAM
Montreal, Quebec 2015.01 - 2018.06
Skills
- Leadership
- Process improvement
- team player
- Desire to perform
Languages
English
Fluent
French
Fluent
Certification
IFSE-REC license
IFSE- RCUA license
Timeline
Senior manager operations- Account opening and Doc
National bank
2024.10 - Current
Section manager operations- Estates
National Bank
2021.12 - 2024.10
Senior advisor- CEC
National bank
2019.09 - 2021.12
Investment advisor
National bank
2018.07 - 2019.09
Bachelors degree - Economics & finance
ESG-UQAM
2015.01 - 2018.06