Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Accomplishments
Timeline
Generic

Essam Abdelhamid

Calgary,Canada

Summary

IT Coordinator with extensive experience at N2X Process Solutions, specializing in system security and operational efficiency. Achieved a 90% reduction in unauthorized access attempts through expert management of IT infrastructure and network security. Proven ability to streamline processes and enhance productivity via innovative technology solutions and strategic project management. Recognized for delivering critical projects on time and within budget while maintaining high customer satisfaction levels.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Coordinator

N2X Process Solutions
Calgary, Alberta
03.2022 - Current

Infrastructure and Security

  • Deployed Windows Active Directory on 40+ laptops, enabling centralized authentication and user management.
  • Implemented Check Point VPN with 3FA, reducing unauthorized access by 90%.
  • Rolled out Microsoft Intune for device management and compliance, saving over 40 hours of monthly IT workload.
  • Configured VLAN segmentation and GPOs (USB block, folder redirection), improving network isolation and data control.
  • Installed and maintained security software, and proactive infrastructure upgrades, enhancing overall system resilience.

Disaster Recovery and Backup.

  • Designed and enforced backup strategies for critical server data.
  • Contributed to disaster recovery planning and high-availability infrastructure testing.

IT Operations and Support

  • Delivered Tier 1/2 support across all endpoints with a less than 15-minute average response time.
  • Managed IT inventory, software installations, and user account provisioning via Active Directory.
  • Installed and supported hardware (servers, laptops, switches, routers, printers), maintaining operational uptime.
  • Created training materials and led onboarding for new technologies.

Phishing and Awareness Training.

  • Led quarterly phishing simulations and email filter upgrades, reducing phishing incidents by 70%, and achieving a 100% staff pass rate.

Project Management and Procurement.

  • Created and tracked project timelines, coordinated with vendors, and prepared cost estimates.
  • Researched and tested new technologies to improve business efficiency.

Software Developer

Luumi Event Inc
Ottawa, Ontario
01.2022 - 04.2023

Full-Stack Development & Collaboration

  • Collaborated with cross-functional teams to gather requirements and align software features with business needs.
  • Participated in code reviews and debugging sessions to maintain clean, efficient, and scalable code.
  • Assisted in UI/UX design to improve accessibility and user experience across platforms.
  • Contributed to the full software development lifecycle: planning, coding, testing, debugging, documenting, and maintaining applications.

API Development and System Performance

  • Developed RESTful APIs for mobile and web applications, ensuring efficient backend communication.
  • Troubleshot and resolved software issues to maintain uptime and stability across deployments.
  • Implemented automated testing to improve application reliability, and reduce bugs pre-release.

Cloud and Infrastructure

  • Designed and maintained cloud infrastructure solutions to enhance scalability and reliability.
  • Monitored system performance, conducted routine maintenance, and implemented security protocols to ensure compliance, and data protection.

Documentation and Continuous Improvement.

  • Authored technical documentation for software features and processes to support team knowledge and onboarding.
  • Continuously researched and adopted emerging technologies to optimize development workflows.

Education

Bachelor of Science - computer science

Carleton University
Ottawa, ON

Skills

  • Server maintenance and support
  • Project management methodologies
  • Software development lifecycle
  • Full-stack development
  • DevOps practices and CI/CD
  • Mobile application development
  • Programming languages and frameworks
  • Tools and platforms knowledge

Certification

  • Microsoft Intune & Endpoint Admin (in practice)
  • Check Point Security Gateway Admin
  • Apple Developer Program – App Distribution & Signing

Projects

GuardU App — Full-Stack Developer & Product Designer

https://www.guardu.tech/

Developed a cross-platform safety and compliance app using Supabase, Vercel, and Expo, deployed for both internal and field use to manage equipment documentation and access control.

  • Integrated Google and Apple authentication to ensure secure, seamless user sign-in across all devices.
  • Implemented a client-side site verification system, requiring guards to input a unique code upon arrival, reducing location fraud risk.
  • Built Supabase Edge Functions for automatic session cleanup, enforcing real-time session expiration and privacy protocols.
  • Leveraged Expo to deliver rapid, production-ready development across iOS and Android from a single codebase, reducing dev hours significantly.
  • Integrated live location tracking and emergency response features to assist distressed clients and allow guards to pinpoint their exact location.
  • Connected Stripe for guard payments via Stripe Connected Accounts, enabling direct earnings withdrawals.
  • Successfully launched the app on both Google Play and the Apple App Store.
STOeducation Platform — Developer & Designer

https://www.sto-education.com/

Built a modern educational platform with a red/blue calming UI based on UX research to enhance student focus and reduce screen fatigue.

  • Designed and implemented a Tamagotchi-style virtual pet system to gamify student behavior and improve retention across all age groups.
  • Embedded Whereby video conferencing with real-time heartbeat tracking, increasing class engagement visibility by over 60%.
  • Developed a Help Center using tawk.to, and built automated feedback logging and course reporting through Supabase Edge Functions.
  • Integrated secure payment processing for course enrollments and subscriptions.
  • Built Electron desktop applications for the teacher interface with cross-platform support.
  • Created event-based automation logic using Edge Functions for background task handling and reporting.
  • Developed a real-time admin dashboard for monitoring student and teacher activity.
  • Established auto-update pipelines for desktop apps using Electron Builder and GitHub Releases, eliminating manual updates on both Windows and macOS.
Home Lab & Experimental Environment — Self-Hosted Infrastructure Architect
  • Built a comprehensive home lab to replicate enterprise-level IT systems and validate production deployments before rollout.
  • Deployed a distributed GlusterFS cluster to extend local storage capacity via remote server integration.
  • Operate a Proxmox high-availability cluster with Ceph storage replication, managing all VMs and Docker containers.
  • Self-hosted services include containerized apps, VLAN-segmented test networks, OPNsense routing/firewalling, and dual-server iSCSI configurations.
  • Developed a Windows Server cluster for testing Group Policy Objects, folder redirection, Azure Virtual Desktop sync, and hybrid Active Directory scenarios.
  • Configured trunked VLANs between OPNsense and Cisco Catalyst switches to experiment with isolated traffic flows and dynamic DHCP.
  • Regularly test and validate infrastructure innovations in the lab prior to production deployment at GuardU or N2X.
  • Integrated Cloudflare Tunnel for secure remote access and local API testing from any environment.

Accomplishments

  • Won first place in CUhackthon against 500 competitors for our project healthconnect

Timeline

IT Coordinator

N2X Process Solutions
03.2022 - Current

Software Developer

Luumi Event Inc
01.2022 - 04.2023

Bachelor of Science - computer science

Carleton University
Essam Abdelhamid