Years of professional experience in Sales and Customer Service
Elham Ramehchi
North Vancouver,BC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
Work History
Health and Diet Coach and Consultant
Jenny Craig
North Vancouver, BC
03.2022 - Current
- Evaluated unique nutrient and energy requirements for each patient based on BMI, lifestyle and individual medical issues.
- Helped individuals manage chronic illnesses with dietary management strategies.
- Worked with food service personnel to update patient meal programs and public cafeteria menus.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Manager
La Mission Simons
West Vancouver, BC
10.2015 - 01.2020
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Maintained professional network of potential clients and business opportunities.
- Created and maintained sales environment to support business objectives.
- Achieved company growth and brand development through market expansion and sales.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Prepared sales production reports for senior management.
- Performed sales consultations and educated clients on products and services.
Customer Service Coordinator
Winners
West Vancouver, BC
03.2010 - 07.2015
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
- Worked with sales teams to understand processes and enhance after-sales support.
- Supervised and motivated customer service teams to maximize business performance.
- Trained over 25 customer service employees in proper procedures and successful call management techniques over 5 years.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Education
Graduate Certificate - Advertising - Digital Media Management
Digital Marketing
On Line03.2022
Graduate Certificate - English Academic
Douglas College
New Westminster, BC04.2021
Bachelor of Arts - Fashion Design And Production
Kashan University
Iran06.2000
Skills
- Supervision & leadership
- Relationship building
- Training & development
- Reliable & trustworthy
- Decision-making
- Communication
- Planning & organizing
- Multitasking
- Critical thinking
- Business growth
- Data management
- Microsoft Office
- B2B and B2C sales
Languages
English
Professional
Persian
Native/ Bilingual
Timeline
Health and Diet Coach and Consultant
Jenny Craig
03.2022 - Current
Sales Manager
La Mission Simons
10.2015 - 01.2020
Customer Service Coordinator
Winners
03.2010 - 07.2015
Graduate Certificate - Advertising - Digital Media Management
Digital Marketing
Graduate Certificate - English Academic
Douglas College
Bachelor of Arts - Fashion Design And Production
Kashan University