ELHAM RABIEI
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Receptionist/Customer Service Representative
Pro Climate Inc.
09.2023 - Current
- Coordinated and scheduled meetings and appointments.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
Pushiran
12.2021 - 05.2023
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Barista
Leon Caffe
07.2019 - 12.2021
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
Cashier
LC Waikiki
06.2016 - 07.2019
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor Of Business Administration -
Azad University of Mashhad
Iran06.2016
Skills
- Team player
- Business Correspondence
- Time Management
- Telephone Skills
- Sorting and Labeling
- Strategic Planning
- Reception Desk Management
- Verbal and Written Communication
- Expense Reporting
- Records Preparation
- Schedule Management
- Organization Skills
- Visitor Check-In
- Restock Shelves
- Calendar Management
Timeline
Receptionist/Customer Service Representative
Pro Climate Inc.
09.2023 - Current
Customer Service Representative
Pushiran
12.2021 - 05.2023
Barista
Leon Caffe
07.2019 - 12.2021
Cashier
LC Waikiki
06.2016 - 07.2019
Bachelor Of Business Administration -
Azad University of Mashhad
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