Elham Pordel
Victoria,BC
Summary
Driven Baker and Bakery Team Lead with a proven track record at Quality Food store , Portofino Bakery and Paitakht bakery, enhancing customer satisfaction and reducing waste by implementing quality control measures. Skilled in food safety and sanitation, and a team player known for boosting sales through creative merchandising. Achieved significant results in high-pressure environments, demonstrating exceptional cake decorating and customer service abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager's Assistant
quality food
08.2024 - Current
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- bake breads and buns for daily needs.
Baker
Portofino Bakery
10.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Assisted in planning and running promotional events and campaigns.
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Inspected items for defects and damage.
- Loaded items onto conveyor belts and pallets.
- Recorded product, packaging and order information on specified forms.
- Counted items to verify accuracy of orders.
- Weighed packaged items to calculate total weight.
- Sorted and stacked finished items.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
- Proved successful working within tight deadlines and a fast-paced environment.
- Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
Bakery Team Lead
Paitakht
07.2012 - 08.2023
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Boosted sales through the introduction of new product offerings and creative merchandising displays.
- Implemented quality control measures, resulting in fewer customer complaints and product returns.
- Increased customer satisfaction through consistently delivering high-quality products and excellent service.
- Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
Education
Master of Science - Financial Management
Ershad University
Iran06.2017
Skills
- Team Player
- Customer Service
- Active listener
- Food safety and sanitation
- Cake Decorating
Languages
English
Full Professional
Certification
- Licensed bake cake - 2016
- Licensed bake bread - 2017
Timeline
Manager's Assistant
quality food
08.2024 - Current
Baker
Portofino Bakery
10.2023 - Current
Bakery Team Lead
Paitakht
07.2012 - 08.2023
Master of Science - Financial Management
Ershad University
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