Elham Mohammed
Toronto,Ontario
Summary
Adept at navigating high-pressure environments, I excelled in customer service and multitasking at Kurdistan Restaurant and Mr Kunafah. My proactive approach led to surpassing service goals through effective team collaboration and efficient payment processing. Demonstrating strong problem-solving skills, I ensured customer satisfaction and operational excellence.
Overview
1
1
year of professional experience
Work History
Waitress
Kurdistan Resturant
12.2023 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Representative
Mr Kunafah
03.2023 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Education
Bachelor Of Engineering - Civil Engineering
Jimma University
Ethiopia 02.2021
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Payment Processing
- Table Setting
Languages
English
Full Professional
Arabic
Limited Working
Timeline
Waitress
Kurdistan Resturant
12.2023 - 06.2024
Customer Service Representative
Mr Kunafah
03.2023 - 11.2023
Bachelor Of Engineering - Civil Engineering
Jimma University
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