Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elham Majidian

North Vancouver,BC

Summary

Highly motivated and details oriented Customer Service and Cashier professional with over 10 years of experience in retail and customer facing roles. Proven ability to handle to cash transactions accurately, manage inventory, account management, and provide exceptional customer service.

Overview

10
10
years of professional experience

Work History

Sale Representative and Cashier

Hiland Beauty
01.2019 - 01.2024
  • Maintained in-depth knowledge of company brand to best serve customers and drive sales
  • Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers
  • Applied various layers of makeup to performers and customers to obtain necessary effect and look
  • Increased customer loyalty through exceptional service and tailored makeup applications
  • Assisted 50+ daily customers with checkout, answering outstanding questions
  • Collaborated with 8 other cashiers, offering assistance to other teammates during busy times.

Customer Service Representative

Giva
01.2014 - 12.2018
  • Exceeded sales target by 22% by maintaining advanced products and services knowledge and quickly assessing customer needs
  • Promptly handled an average of 75 customer support calls and addressed concerns about facilities, product mishaps, offers, and billing per day with a 95% customer satisfaction rate
  • Monitored and recorded top customer grievances with details about frequency and seriousness using an Excel sheet
  • Actively evaluated employee engagement to ensure employees were involved and satisfied, resulting in a 25% rise in employee satisfaction
  • Developed effective strategies to market consumers' goods and services.

Education

Bachelor of Laws - Law And Justice

Azad University
Tehran, Iran

Skills

  • Flexible schedule
  • Team-oriented
  • Executing visual standards
  • Store operations
  • Product Merchandising
  • Merchandise Restocking
  • Customer Satisfaction
  • Order coordination
  • Customer Complaint Resolution
  • Account Management

Languages

English
Farsi
Italian

Timeline

Sale Representative and Cashier

Hiland Beauty
01.2019 - 01.2024

Customer Service Representative

Giva
01.2014 - 12.2018

Bachelor of Laws - Law And Justice

Azad University

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Elham Majidian