Elham Jaffrey
Worcester,USA
Summary
To obtain a secure and full time permanent position in a well reputed growing organization as well enhances my skills and increase my knowledge.
Excellent interpersonal and customer service skills Solid clerical/administrative background/ebilling administrator Familiar with Computer Applications and Quick books Fluent in English oral and written Able to work independently and under pressure Flexible, positive attitude and can handle all issues Enthusiastic, compassionate caring person Excellent Microsoft Office, Excel, Power Point and Data Entry Very understanding and co-operative worker Ability to handle confidential matters and materials Willing to relocate: Anywhere
Overview
24
24
years of professional experience
1988
1988
years of post-secondary education
1
1
Certification
Work History
Customer Service Agent
Air Canada
Toronto, Canada
03.2018 - Current
- I am working as Customer Service Specialist Agent at Toronto Pearson Airport.
- My duties included are:
- Checking in Passengers, issuing boarding pass.
- Verifying documents for passengers
- Re-booking for their missed flights.
- Worked as Premium Agent at Maple Leaf Lounges.
- Helping special needs passengers to their gate.
- Worked at Customer Service Desk plus worked at Gate side, boarding passengers and checking their eligibility of travelling.
- I am assigned at different locations at YYZ airport.
Administrative Assistant /Accounts Clerk
Imperial Taxi Limousine Service
Toronto, Canada
09.2011 - 12.2017
- Prepares Invoices for our clients and follow up for the payments.
- Process pre authorize payments on credit card machine or any refunds required.
- Prepares bank deposits and take it to the bank.
- Handles phone inquiries and any A/R issues in a very professional and polite manner.
- Handles clients with special reservations and insurance appointments.
- Provides excellent service to our clients and drivers who come with issues.
- Creates new accounts and make sure to provide excellent service by our office.
- Very professional and precise on phones.
- Do data entry and prepares account summary end of the month.
Secretary / Office Administrator / Accounts
First Choice Employment Office
08.2007 - 07.2011
- Manage the office independently (answering phone queries).
- Register new temps for employment.
- Follow up with the Companies and their requirements of any temps.
- Prepare invoices and the payroll of our temps weekly & bi-weekly.
- Data entry of invoices and prepare payment cheques.
- Prepare HST remittances.
- Do daily (cash & cheques) deposits.
- Resolve employee issues / work related / personal.
- Scheduling business meetings.
Medical Secretary/ Office Assistant
Regent Medical Clinic
04.2005 - 01.2007
- Attending patients.
- Register new patients and schedule their appointments for other doctors.
- Do glucose testing if required by the doctor.
- Prepare letters/invoices for the insurance companies.
- Handle patients related issues/confidential matters.
- Submission of billings by EDT.
- Train and supervises new staff and office.
- Order supplies and vaccines as needed.
- Deal patients issues and help doctors in minor surgery.
Medical Secretary/ Assistant Administrator
Jane and Major Mackenzie Medical Centre
09.2002 - 01.2005
- Open and close the clinic.
- Attend patients and phone inquiries.
- Book consultants appointments.
- Submission of doctors billings/ EDT.
- Handle the administrative work related filing/sorting reports.
- Setting and stocking rooms for the doctors.
- Ordering supplies as required.
- Preparing letters for insurance companies.
Education
Bachelor of Science - Biology
University of Karachi
09.1987 - 01.1990
Associate in Laboratory Technology -
College of Health Sciences
Skills
- Maths
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Customer Care
- Customer Service
- CSR
- Customer Support
- Order Entry
- Sales
- Computer Operation
- Technical Support
- QuickBooks
- Clerical Experience
- Accounts Receivable
- Administrative Experience
- Accounts Payable
- Office Management
Certification
- Security License
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Agent
Air Canada
03.2018 - Current
Administrative Assistant /Accounts Clerk
Imperial Taxi Limousine Service
09.2011 - 12.2017
Secretary / Office Administrator / Accounts
First Choice Employment Office
08.2007 - 07.2011
Medical Secretary/ Office Assistant
Regent Medical Clinic
04.2005 - 01.2007
Medical Secretary/ Assistant Administrator
Jane and Major Mackenzie Medical Centre
09.2002 - 01.2005
Bachelor of Science - Biology
University of Karachi
09.1987 - 01.1990
Associate in Laboratory Technology -
College of Health Sciences