Elhadji Niasse
Gatineau,QC
Summary
Advanced computers skills: MS (Word, Excel, PowerPoint and Outlook Master’s degree in business administration and management Over five years of experience in the financial industry and customer service Bilingual in French and English, with strong communication skills Expertise in finance projects, financial analysis, and multi-unit construction and development. Knowledge of credit guarantees, trade finance, and investment insurance Strong problem-solving, analytical, and decision-making skills.
Overview
11
11
years of professional experience
Work History
Senior Analyst, Client Relations
Canada Mortgage Housing and Corporation
11.2024 - Current
- Develop and maintain business relationships with housing providers across the housing spectrum
- Guide clients through CMHC's programs, managing expectations, and responding to inquiries
- Assist in packaging funding applications
- Develop strong internal relationships to support operational efficiency and positive client experience
- Offer strategic insights by tracking, reviewing, and reporting on key performance indicators
- Provide advice and guidance on potential solutions and improvements
- Assist senior relationship managers in managing complex and key client relationships
Associate -Commercial Markets & Small Business
Export Development Canada
03.2022 - 11.2024
- Managed the National Inbox, document handling, CRM updates, and email response
- Supported Regional Director and Relationship Managers in advancing business opportunities
- Reviewed financial statements and analyzed project viability
- Assisted underwriters and banks in obtaining complete credit reviews and loan agreements
- Contributed to continuous improvement initiative
Customer Care
Export Development Canada
09.2020 - 03.2022
- Identified new business opportunities and liaised with business teams
- Acted as the first point of contact for Canadian companies, EDC customers, and partners through digital channels, optimizing first call resolution
- Responded to all policy administration inquiries for insurance customers, providing technical and portal navigational support
- Provided support to all current or new MyEDC account holders, assisting with registration, navigation, and resolving technical issues
- Provided EDC product and service information, identified new business opportunities, and navigated Canadian companies to the next step in their journey, including handing off to relevant teams at EDC or partners in the Canadian trade ecosystem
- Liaised with business teams across value streams to support customer needs
- Targeted and delivered department service level agreements
Client implementation Coordinator (Bilingual)
Equifax Inc.
01.2019 - 01.2020
- Managed client implementation documentation and provided end-to-end support
- Created and maintained monthly metric data
- Coordinated customer requirements for product or service delivery
Bilingual Account coordinator
International Financial Data System
01.2017 - 01.2018
- Investigated account related inquiries and problems solve/resolve any issues; Good understanding on Registered Accounts: RIF, LIF, LIRA, RIF, RESP
- Full understanding of applicable rules, policies, procedures, and regulations
- Worked closely with other departments to provide accurate and timely information to clients regarding new accounts, Transfers in and out, Estate requirements, Redemption and Fund switches
- Provide Advisors and Brokerage Firm with accurate information relating to accounts, ACB(Average Cost Book), Management Fee, Management Fee ratio, Dealer compensation( Sale Commission ,Trailer Fee Commission
- Full understanding of applicable rules, policies, procedures, and regulations of the industry; various duties and projects as assigned: Translate letter of indemnity, legal documents for all Accounts Tax Type and follow up with External Partners
- Process trade and trade modifications, and advice of any regulatory, legal, or financial requirements necessary
Bilingual Fraud Analyst
American Express
01.2014 - 01.2016
- Analyzed fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent operations, understanding the various systems across North America Payments and the corresponding information available to ensure the appropriate evidence is obtained and documented
- Provided customer service in line with desired customer experience, locating / contacting customers/branches and advising them of incidents and providing them with information/instruction as necessary, following standardized script(s) as needed
- Prepared fraud incident reports identifying types and linkages to ensure accurate documentation to substantiate case and provide critical information assessments to Fraud Investigations/Corporate Security as required
- Provided detailed, effective input to MIS, for analysis and reporting on information from assigned systems (Counterfeit Detection System, Kiting Management system, Fraud Detection Systems, Application Fraud system, EMT Detection System – and new ones as they evolve) for the purpose of analyzing and detecting unusual or fraudulent activity on customer accounts
- Support effective utilization of fraud detection systems, tools and reports to prevent, detect and manage fraud losses by participating in ongoing training to develop and maintain knowledge, skills and capability
Education
Commercial Banking & Credit Analyst -
03.2025
Commercial Real Estate Finance -
01.2025
Real Estate Financing Program -
01.2025
Diploma - Public Relations and Marketing
College La Cité
Toronto01.2017
Master’s degree - business administration and management
University of Dunkerque
Dunkerque, France01.2015
Websites
Timeline
Senior Analyst, Client Relations
Canada Mortgage Housing and Corporation
11.2024 - Current
Associate -Commercial Markets & Small Business
Export Development Canada
03.2022 - 11.2024
Customer Care
Export Development Canada
09.2020 - 03.2022
Client implementation Coordinator (Bilingual)
Equifax Inc.
01.2019 - 01.2020
Bilingual Account coordinator
International Financial Data System
01.2017 - 01.2018
Bilingual Fraud Analyst
American Express
01.2014 - 01.2016
Commercial Banking & Credit Analyst -
Commercial Real Estate Finance -
Real Estate Financing Program -
Diploma - Public Relations and Marketing
College La Cité
Master’s degree - business administration and management
University of Dunkerque
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