Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Elfren Ordanza

Burnaby,BC

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Swing Shift Manager

McDonald's Canada
04.2022 - Current
  • Enhanced team performance by providing regular coaching, training, and feedback sessions.
  • Reduced employee turnover rates with effective hiring and onboarding processes.
  • Ensured smooth shift transitions by maintaining thorough communication between teams and management.
  • Maintained a safe and compliant work environment by enforcing company policies and industry regulations.
  • Streamlined workflow processes to boost overall team productivity levels.
  • Promoted a positive work culture, resulting in improved team morale and job satisfaction.
  • Addressed customer concerns promptly, leading to increased customer satisfaction rates.
  • Collaborated with other managers to develop long-term strategies for continuous business growth.
  • Increased revenue through the implementation of effective sales tactics and promotional activities.
  • Managed inventory effectively, ensuring optimal stock levels were maintained at all times.
  • Evaluated staff performance regularly, identifying areas for improvement or potential promotion opportunities.
  • Implemented quality control measures that led to consistent product quality standards across all shifts.
  • Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
  • Contributed to cost reduction initiatives by identifying areas of waste and proposing practical solutions.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Developed unique events and special promotions to drive sales.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Improved employee productivity by implementing efficient scheduling and task allocation strategies.

Crew Member

McDonald's Canada
11.2020 - 04.2022
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.
  • Enhanced team productivity by maintaining a clean and organized work environment.
  • Prepared high-quality food items following established recipes and safety guidelines for consistent results.
  • Contributed to sales growth by upselling menu items and promoting limited-time offerings.
  • Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Trained new crew members on company policies, procedures, and best practices for optimal performance.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Promoted a positive atmosphere among coworkers through proactive collaboration and effective conflict resolution strategies when necessary.
  • Streamlined drive-thru order processing by utilizing clear communication techniques with both customers and team members.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Trained newly hired employees on routine tasks and customer service.
  • Processed orders on POS system and accepted cash and charge payments.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Crew Member

Chipotle Mexican Grill
10.2018 - 11.2020
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Crew Member

McDonald's Canada
08.2015 - 10.2018
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Accurately operated cash register to process customer payments.

Education

No Degree - Music History And Literature

Douglas College
New Westminster, BC

Skills

  • Interpersonal skills
  • Decision-making abilities
  • Time management
  • Customer service
  • Health and safety
  • Quality control
  • POS Terminal Operation

Languages

English
Professional Working

Certification

First Aid Level 1 - Completed on June 6, 2022

FoodSafe Level 1 - Completed on July 11, 2022

Timeline

Swing Shift Manager

McDonald's Canada
04.2022 - Current

Crew Member

McDonald's Canada
11.2020 - 04.2022

Crew Member

Chipotle Mexican Grill
10.2018 - 11.2020

Crew Member

McDonald's Canada
08.2015 - 10.2018

No Degree - Music History And Literature

Douglas College

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Elfren Ordanza