Hi, I’m
Elfreda Narkuwor Nartey
St Catharines,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
years of professional experience
Work History
Sendwave
Senior Analyst - Risk
12.2020 - 05.2023
Job overview
- Gather data from different sources, clean, and analyse the data to identify patterns and insights
- Create reports and dashboards to communicate data insights to stakeholders at different levels in the organization
- Using data analysis to develop and implement strategies
- Collaborate with stakeholders across different departments to understand their data needs and help them use data to make better decisions
- Data visualization: Creating visually appealing and meaningful charts, graphs, and infographics to communicate data insights in an easy-to-understand manner
- Analyse fraud patterns to develop defence flags.
- Maintained risk identification programs to reduce potential losses from workers' compensation and general liability insurance issues.
- Implemented loss control measures to protect workers and mitigate workplace hazards.
- Collaborated with law enforcement officials for physical security breaches, safety emergencies and fraud cases.
- Constructed periodic surveys and inspections to comply with regulatory committees.
- Recommended state safety grants to prioritize use of available funds for identified risks.
- Identified hazardous materials in facilities, disposing of waste according to regulations.
- Devised and executed contingency plans to maintain operational continuity during events such as data backup and cross-training.
- Created and managed scorecards for underwriting and predictability models.
- Directed reporting automation to reduce errors and labor requirements.
4Finance, Canada
Data Analyst - Loan
11.2016 - 01.2018
Job overview
- Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
- Monitored performance of current portfolio of specialty loans to determine if changes should be implemented.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Delivered high levels of customer service to facilitate smooth processes.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Performed daily maintenance of loan applicant database.
- Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
- Recommended loan approvals and denials based on customer loan application reviews.
Marketing Support Consultancy, Ghana
Data Analyst
05.2015 - 08.2015
Job overview
- Collaborated with markwting and sales departments to streamline processes and ensure data validation.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Worked with internal teams to understand business needs and changing strategies.
- Conducted data analysis to prepare forecasts and identify trends.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Provided supporting information to substantiate research findings.
- Interacted with non-technical stakeholders to deliver analyses and answer questions on deliverables.
- Recommended metrics and models based on observed trends.
- Identified needs of customers promptly and efficiently.
- Gathered and organized data to analyze current industry trends.
- Maintained or updated business intelligence tools, databases or dashboards.
- Collected, tracked and evaluated current business and market trend data.
- Analyzed competitive market strategies through related product, market or share trends.
Vodafone, Ghana
Market Insights Analyst
10.2013 - 04.2015
Job overview
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
- Summarized raw data and analyses and made recommendations based on findings.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
- Kept marketing team informed of latest analytics and metrics through regular reporting.
- Created proposals for service and product strategies based on marketing data.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Developed and used specific methodologies for collecting and analyzing marketing data.
- Determined best methods to meet research objectives and produce useful data.
- Created graphical illustrations to share market research insights.
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Built research instruments and drafted questions for digital, traditional and in-person surveys.
Education
University of TorontoToronto, ON
Graduate Certificate from Data Analytics
12.2022
Brock University
Master of Science from Mathematics and Statistics
06.2017
Kwame Nkrumah University of Science And Technology
Bachelor of Science from Mathematics
06.2013
Skills
- Excel, Python, R, Machine Learning, Tableau, Power BI, JavaScript, SAS and SPSS
- AWS, PostgreSQL, MongoDB, NoSQL
- Database Management
- Transaction Reviewing
- Customer Communication
- Trend Analysis
- Fraud Assessment
- Pivot Tables
- SQL Understanding
- Statistical Analysis
- Customer Service
Accomplishments
- Led team to achieve [Result], earning recognition from upper management and financial reward.
- Realized [Result] in ongoing effort to boost revenue while reducing costs.
- Drove [Number]% improvement in [Timeframe] profits through aggressive [Action].
- Consistently maintained high customer satisfaction ratings.
- Promoted from [Job Title] to [Job Title], in less than 12-months.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Senior Analyst - Risk
Sendwave
12.2020 - 05.2023
Data Analyst - Loan
4Finance
11.2016 - 01.2018
Data Analyst
Marketing Support Consultancy
05.2015 - 08.2015
Market Insights Analyst
Vodafone
10.2013 - 04.2015
University of Toronto
Graduate Certificate from Data Analytics
Brock University
Master of Science from Mathematics and Statistics
Kwame Nkrumah University of Science And Technology
Bachelor of Science from Mathematics
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