Elesia McMullin
Winnipeg,MB
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Sunglass Hut
03.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engaged customers, and promoted specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage continual business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Hudson's Bay Optical
01.2020 - 07.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Sales Supervisor
Sunglass Hut
06.2018 - 05.2019
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Fostered collaborative team environment, encouraging open communication and sharing of best practices among sales representatives.
Education
Bachelor of Arts - English
University of Winnipeg
Winnipeg, MB02-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Verbal/written communication
- Microsoft 365
- Reading comprehension skills
- Critical thinking
- Customer relations
Languages
English
Native or Bilingual
Timeline
Sales Associate
Sunglass Hut
03.2021 - Current
Sales Associate
Hudson's Bay Optical
01.2020 - 07.2020
Sales Supervisor
Sunglass Hut
06.2018 - 05.2019
Bachelor of Arts - English
University of Winnipeg
Similar Profiles
Marissa SennMarissa Senn
Sales Associate at Sunglass Outfitters by Sunglass HutSales Associate at Sunglass Outfitters by Sunglass Hut
Elijah SanchezElijah Sanchez
Retail Salesman at Sunglass Outfitters By Sunglass HutRetail Salesman at Sunglass Outfitters By Sunglass Hut
Caleb DardenCaleb Darden
Sales Associate at Sunglass HutSales Associate at Sunglass Hut
GEANINA CLAUDIA BIZNAGEANINA CLAUDIA BIZNA
Store manager at Sunglass HutStore manager at Sunglass Hut
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises