Eleonora Polidori
Coquitlam,BC
Summary
Dynamic professional with a proven track record at Camping Sass Dlacia Spa, enhancing customer experiences and boosting engagement through innovative tour development and risk management. Skilled in multilingual communication and adept at fostering meaningful relationships, I excel in adaptability and problem-solving, driving satisfaction and achieving ambitious goals.
Overview
6
6
years of professional experience
Work History
Experience Manager
Camping Sass Dlacia Spa
04.2024 - 10.2024
- Furnished customers with unique experiences by developing and creatin experiences and rs in the Dolomites.
- Worked closely with management staff to create new and lucrative tours.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Established positive relationships with tour members through fun and engaging conversation.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Guided groups of up to 10 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Developed personal knowledge of outdoor activities to enhance quality programming on adventure education trips.
- Enhanced participant safety by conducting thorough risk assessments and implementing appropriate outdoor procedures.
- Managed group dynamics effectively, creating a supportive and inclusive environment for all participants.
- Utilized problem-solving skills in various situations involving weather changes or equipment issues while maintaining group morale.
- Maintained high levels of customer satisfaction by anticipating needs and addressing concerns promptly.
- Improved marketing to attract new customers and promote business.
Stunt Performer
International Productions
10.2022 - 05.2023
- Participed in various national and international film sets as stuntwoman.
- Diversified abilities by training martial arts, falls, horse riding, weapon handling and other combat techniques.
- Expanded professional network through active involvement in industry events, workshops, and conferences.
- Increased realism in fight scenes through expert choreography and precise timing.
- Delivered consistently high-quality performances under pressure in both live shows and filmed productions.
- Worked with acting coaches to improve skills.
Commercial Manager
Adlab Comunica
02.2022 - 09.2022
- Created contacts, both by phone and with direct visits to old and new costumers.
- Found clients, offered new contract and/or extensions of contractor already existing for web-marketing for small and medium-sized bussinesses in the province of Pesaro-Urbino, Italy.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Built relationships with clients to establish new contracts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
English as a Second Language Teacher
Inlingua Language School/ Helen Doron
09.2020 - 03.2021
- Focused on teaching kids up to 12 years old.
- Enhanced students language proficiency by utilizing diverse teaching methods and materials.
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
- Designed interactive lessons to engage all learning styles and promote active participation.
Secretary
Studio P&P Associati
06.2018 - 09.2018
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Qualification - Enviromental Hiking Guide
Formart
Forlì, Italy06-2023
Bachelor in Information, Media And Advertising - Information, Media And Advertising
University “Carlo Bo”
Urbino, Italy06-2020
High School Diploma -
Language High School Mamiani
Pesaro, Italy07-2016
Skills
- Communication and Interpersonal Skills
- Effective Communication: Ability to adapt the message based on the audience, both written and oral, with active listening
- Negotiation: Skill in managing negotiations and reaching compromises, building trustful relationships
- Empathy and Relationship Management: Ability to understand others' needs and respond appropriately Adaptability and Continuous Learning
- Quick Learning Ability: Willingness to take on new challenges and ability to acquire skills rapidly
- Problem-Solving: Ability to resolve unexpected or difficult situations with innovative solutions
- Flexibility and Adaptability: Comfort in dealing with change and learning from new experiences Leadership and Team Management
- Leadership and Teamwork: Experience in leading teams or working within groups, focusing on motivation and mutual support
- Time Management: Ability to organize and prioritize tasks, especially in dynamic environments Determination and Goal-Oriented
- Results-Oriented: Focus on achieving goals, even under pressure
- Proactivity: Taking initiative without waiting for instructions, proposing solutions, and contributing to process improvement Technical Skills
- Multilingual Comunication: Proficient in speaking multiple languages, enabling effective comunication in diverse enviroments
- Project Managment Tools: Experienced with Asana for task managment, project tracking and team collaboration
- Basic computer Skills: Proficient in standard Office software, including Microsoft Office Suite (Word, Excel, PowerPoint)
Languages
Italian
Native or Bilingual
English
Full Professional
Spanish
Professional Working
German
Elementary
Interests
I love to travel, everywhere I go I always try to learn everything I can and bring every new experience with me My favorite destinations are those related to the discovery of nature and the outdoor world in general I love hiking and camping and when is possible I prefer the tent to any other accomodation I always loved sport and physical activities I did horse back riding at competitive level, swimming and boxing I'm passionate about mountains and everything that comes with it: trekking, climbing biking swing and snowboarding
Timeline
Experience Manager
Camping Sass Dlacia Spa
04.2024 - 10.2024
Stunt Performer
International Productions
10.2022 - 05.2023
Commercial Manager
Adlab Comunica
02.2022 - 09.2022
English as a Second Language Teacher
Inlingua Language School/ Helen Doron
09.2020 - 03.2021
Secretary
Studio P&P Associati
06.2018 - 09.2018
Qualification - Enviromental Hiking Guide
Formart
Bachelor in Information, Media And Advertising - Information, Media And Advertising
University “Carlo Bo”
High School Diploma -
Language High School Mamiani
Similar Profiles
Jessi CladyJessi Clady
Advanced Cosmetologist at Sass Salon & SpaAdvanced Cosmetologist at Sass Salon & Spa
Ellie McKrae LittletonEllie McKrae Littleton
Sales Clerk at Lola and SassSales Clerk at Lola and Sass
Michelle ReadMichelle Read
Regional Manager at Marcs, David Lawrence, sass & bideRegional Manager at Marcs, David Lawrence, sass & bide
Katarina MaticKatarina Matic
Real Estate Professional at Four Seasons Marketing Group LTDReal Estate Professional at Four Seasons Marketing Group LTD
Connor StaffordConnor Stafford
Aircraft Maintenance Engineer Category M Student at BCITAircraft Maintenance Engineer Category M Student at BCIT