Summary
Overview
Work History
Education
Skills
Languages
Training
Timeline
Generic

Eleonora Marra

Toronto,Canada

Summary

Dynamic professional with extensive experience at the Toronto District School Board, excelling in program coordination and individualized support strategies. Proven ability to enhance student engagement through effective communication and behaviour management. Skilled in menu planning and budgeting, fostering strong supplier relations while ensuring compliance with food safety standards.

Overview

16
16
years of professional experience

Work History

Emergency Replacement Person/Special Needs Assistant (supply)

Birch Cliff Public School
Toronto
09.2018 - Current
  • Provided immediate, short-term classroom and student support across grade levels and special education programs during staff absences.
  • Delivered assigned lessons, supervised students, and maintained classroom routines with minimal preparation time.
  • Supported students with diverse needs, including those with IEPs and behavioral plans, using proactive strategies and positive reinforcement.
  • Ensured student safety during instructional periods, transitions, and break times, responding appropriately to emergencies.
  • Adapted quickly to new environments, staff teams, and classroom dynamics while maintaining a respectful and inclusive atmosphere.
  • Collaborated with permanent staff to ensure continuity of care, instruction, and adherence to TDSB policies and procedures.

Student Nutrition Program Coordinator

Toronto Foundation for Student Success
Toronto
11.2015 - Current
  • Planned menus in accordance with Canada's Food Guide.
  • Prepared, served, and delivered healthy snacks to students.
  • Ensured dietary constraints due to cultural and allergy considerations were met.
  • Maintained high standards for food handling and sanitation.
  • Managed budgeting, purchasing, and financial reporting.
  • Built strong supplier relationships and implemented cost-saving measures.

Lunchroom Supervisor

Toronto District School Board | Birch Cliff Public School
Toronto
11.2015 - Current
  • Maintained a safe and hygienic environment for students during school hours and activities.
  • Promoted positive peer interactions and proactively de-escalated student conflicts.
  • Supported students with special needs and ESL students by providing individualized attention and assistance.
  • Communicated behavioral or safety observations to teachers and school administration in a timely manner.
  • Monitored schoolyard activities to ensure student safety and adherence to established rules and expectations.

Acting Special Needs Assistant (Half Day - PM)

Toronto District School Board | Birch Cliff Public School
Toronto
01.2023 - 05.2023
  • Delivered personalized, one-on-one support to students with learning difficulties, autism spectrum disorder (ASD), and other special educational needs.
  • Assisted in implementing Individualized Education Plans (IEPs) using tailored learning activities and educational games to enhance student engagement and learning outcomes.
  • Supported students in developing communication, social, and self-advocacy skills through structured interaction and behavior modeling.
  • Aided in potty training and personal care tasks while promoting student independence and dignity.
  • Monitored student progress, collected data on behavior and academic performance, and provided regular updates to teachers and parents.
  • Collaborated with teachers, behavioral therapists, and support staff to adapt lesson plans and create inclusive classroom environments.
  • Managed challenging behaviors using positive reinforcement strategies and de-escalation techniques to maintain a safe and supportive setting.
  • Supported students during classroom transitions and extracurricular activities, promoting self-regulation and independence.
  • Participated in regular meetings with behavioral specialists to discuss student progress and integrate recommended behavior strategies.

Cashier Supervisor

Shoppers Drug Mart
Multiple Locations
01.2010 - 03.2017
  • Supervised cashier teams, maintained cash accuracy, and ensured exceptional customer service.
  • Resolved customer issues and streamlined front-end operations.
  • Trained new hires in cash handling, customer service, and company policies.

Sales and Event Consultant

Grand Baccus Banquet and Conference Centre
01.2009 - 01.2011
  • Managed events, marketing, advertising, and client relations.
  • Coordinated client meetings and finalized event details.
  • Prepared contracts and Banquet Event Orders.

Education

Diploma - Hospitality and Tourism Administration

Centennial College
Toronto, ON
01.2000

Skills

  • First aid and CPR certification
  • Cultural sensitivity
  • Analytical thinking
  • Adaptability to change
  • Quick learning
  • Support for special needs
  • Effective communication
  • Advanced MS Office proficiency
  • Knowledge of TDSB policies
  • Customer service
  • Conflict resolution
  • Budget management
  • Behavior management
  • Event planning
  • Time management
  • Menu planning
  • Nutritional analysis
  • Food safety compliance
  • Supplier relations
  • Team collaboration
  • Program coordination
  • Individualized support strategies
  • Positive reinforcement techniques
  • Project coordination
  • Team leadership
  • Resource allocation efficiency

Languages

Italian, Speak, Read and Write

Training

  • First Aid & CPR Level C (valid until 2025)
  • Food Safety Handling Certification (2018)
  • AGCO Training (2010)
  • Smart Serve Certificate (1999)
  • National Sanitation Certificate, CRFA (1999)
  • TDSB Compliance Training (Multiple topics, Health & Safety, Violence Awareness, Accessibility, Covid-19, Abuse & Neglect, Human Rights at Work) (2015-2025)
  • TDSB Compliance Training (Multiple topics), AutismServices-PositiveReinforcement, Workplace Violence Awareness and Reporting, Dealing With Abuse and Neglect of Students, Compliance Training for School Support Staff (Accessibility for Ontarians with Disabilities Act (AODA) for Customer Service,Accessibility for Ontarians with Disabilities Act (AODA) General AwarenessAccessibility for Ontarians with Disabilities Act (AODA) for Educators, Asbestos Awareness Level 1, Dealing With Abuse and Neglect of Students (2024-25), Health & Safety Awareness at Work for Workers, Human Rights at Work - Discrimination and Harassment Prevention Training for TDSB Staff, Municipal Freedom of Information and Protection of Privacy, Management for Risk of Injury Behaviours, Supporting Children and Students with Prevalent Medical Conditions in Schools, Workplace Hazardous Materials Information System (WHMIS), Workplace Violence Awareness and Reporting, Supporting Children and Students with Prevalent Medical Conditions in Schools (Asthma Awareness, Diabetes Awareness, Life-Threatening Allergies, Seizures (2024-2025)

Timeline

Acting Special Needs Assistant (Half Day - PM)

Toronto District School Board | Birch Cliff Public School
01.2023 - 05.2023

Emergency Replacement Person/Special Needs Assistant (supply)

Birch Cliff Public School
09.2018 - Current

Student Nutrition Program Coordinator

Toronto Foundation for Student Success
11.2015 - Current

Lunchroom Supervisor

Toronto District School Board | Birch Cliff Public School
11.2015 - Current

Cashier Supervisor

Shoppers Drug Mart
01.2010 - 03.2017

Sales and Event Consultant

Grand Baccus Banquet and Conference Centre
01.2009 - 01.2011

Diploma - Hospitality and Tourism Administration

Centennial College

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Eleonora Marra