Eleonora Marra
Toronto,ON
Summary
Experienced and meticulous educator with a proven track record in efficiently managing people and time. Valued for ability to contribute as a supportive team player, fully committed to student welfare, safeguarding, and overall growth. Prioritizes organization and attention to detail, creating a positive and inclusive learning environment that fosters academic achievement and personal development.
Overview
16
16
years of professional experience
Work History
Student Nutrition Program Coordinator
Toronto Foundation for Student Success
11.2015 - Current
- Plan Menus for daily morning snack following the Canada's Food Guide to Healthy Eating;
- Prepare, serve and deliver healthy snacks to students in the school;
- Work with the School staff, parents and students to ensure dietary constraints due to cultural and allergy criteria;
- Ensure that the highest sanitary practices for food handling and safety are maintained;
- Purchase all food required to provide students with a nutritious, cost effective and culturally acceptable snack;
- Keep financial records and complete monthly financial reports for the Toronto Foundation for Student Success.
- Pay suppliers monthly and maintain a good rapport with suppliers
- Keep open line of communication between TFSS, School Administration, any volunteer parents and myself
- Tracked and reported expenses accurately to manage program budgets.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
Lunchroom Supervisor
Toronto District School Board | Birch Cliff Public School
11.2015 - Current
- Supervise students in all areas of the school, ensuring a safe and secure environment
- Ensured a clean and sanitary environment for students by performing regular cleaning tasks.
- Promoted a positive atmosphere among students during lunch periods through active engagement and interaction.
- Serve as a positive role model for students by maintaining a professional demeanor and consistently emphasizing the importance of respecting school lunchroom rules.
- Monitored student behavior and implemented corrective actions.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior
- Walk around the school yard to make sure kids are being safe and are following the rules and expectations that have been implemented.
- Collaborated with school administrators to develop effective strategies for addressing behavioral issues within the lunchroom setting.
Emergency Replacement Person (on-call)
Birch Cliff Public School
09.2018 - Current
- Follow teacher’s instructions for lesson plan, or create lesson plan if none is available
- Record attendance according to school procedure
- Assign homework according to lesson plan
- Supplement lesson plan with other classroom activities, if time allows
- Maintain discipline in the classroom and foster a safe, productive learning environment in accordance with school policies
- Compile report for teacher that includes student attendance, lesson-plan progress, disciplinary actions, and positive developments
- Maintain maximum availability to accept assignments
- Execute lesson plan consistent with teacher guidelines and school curriculum
- Establish an orderly classroom environment and provide a positive learning experience
- Become familiar with school emergency protocols, such as fire drill and lockdown
- Adhere to all school policies and procedures
- Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
- Monitored student classroom and outdoors activities to promote student safety.
Emergency Special Needs Assistant/Educational Assistant
Birch Cliff Public School
10.2017 - Current
- Provided support to help students with special needs learn and grow.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Supported student learning objectives through personalized and small group assistance.
- Assist teacher, ECE or any staff available helping or overseeing the student with toileting help. Which can include by verbal guiding or actually changing diapers/clothes.
Acting Special Needs Assistant (Half Day - PM)
Toronto District School Board | Birch Cliff Public School
01.2023 - 04.2023
- Was assigned with the same student every afternoon for three months, We have a good rapport as we have known him since kindergarten.
- Delivered personalized educational, behavioural, and emotional support to individual students to enable positive learning outcomes.
- After talking to his teacher, ECE and principal I enhanced his learning by implementing individualized education plans tailored to his needs. I came up with educational games that would help him with learning his letter and number recognition. (EX: Made worksheets to help the student to write his name, address, birthday or put letters/numbers/shapes in sand and once he found them he had to tell me what it was)
- Worked on any school work that he had not been able to finish in the morning that the teacher had assigned to the whole class.
- Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
- Myself along with another staff member would supervised as the student cleaned, wiped and changed himself; He still has bowel movements therefore he still wore pull-ups. As well we kept him company as he sat on toilet as we were trying to 'Potty Train'; He managed to go to the bathroom 4 days in a row out of 5.
- Promoted effective communication between students with special needs, their peers, and educators through active listening and clear expression of ideas.
- Established clear expectations for behavior and academic performance, consistently enforcing rules while demonstrating understanding and flexibility.
- Gym, Library…) and assisted when the teacher or student needed assistant; Took student out for walk when needed to a 'break' or time to 'calm his body'; Took direction from teacher on anything she needed help with when it came to the whole class and the student I was working with.
- Was called when the student was having a situation/episode if it was not on my time to help resolve the situation in a prompt, safe manner.
Cashier Supervisor
Shoppers Drug Mart, Multiple Locations
01.2010 - 01.2017
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Sales and Event Consultant
Grand Baccus Banquet and Conference Centre
01.2009 - 01.2011
- Managed all activities related to events management, website administration, marketing, advertising, client relations, and corporate business solicitation; Met with potential clients to show facility and answered questions; Assisted clients through the application and event registration process; Prepared contracts; Generated Banquet Event Orders for functions; Communicated and coordinated with clients to discuss and finalize details for upcoming events.
- Built strong relationships with vendors to negotiate better deals and ensure timely delivery of services.
- Streamlined event logistics, resulting in smoother operations and improved attendee experiences.
- Collaborated with clients to understand their vision, translating it into memorable and well-organized events.
- Conducted post-event evaluations to identify areas for improvement and continuously refine best practices.
- Consistently met deadlines by effectively managing multiple projects simultaneously while maintaining a keen attention to detail.
- Maintained clear communication throughout the planning process, ensuring all stakeholders were informed and aligned on event goals and progress.
- Managed budgets effectively, ensuring cost-effective allocation of resources for each event project.
- Designed engaging promotional materials that showcased upcoming events and attracted new clientele.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Consulted with customers to determine objectives and requirements for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Implemented protocols and procedures to effectively manage planning process.
- Developed detailed event reports, documenting all aspects of each event.
- Created detailed timelines and budgets for events to meet all deadlines.
- Maximized venue potential by utilizing space creatively, designing visually appealing layouts for various types of events.
Education
Hospitality and Tourism Administration Diploma -
Centennial College
Toronto, ONSkills
- First Aid and CPR Certified
- Sensitive and Culturally Aware
- Analytical thinker which allows me to interpret complex information, identify trends and solve problems efficiently
- Ability to adapt to changing circumstances and embrace new challenges in today's rapid-fire work environment
- Able to learn new skills, adjust and adapt well in a fast manner, to work independently or as part of a multidisciplinary team
- Able to convey ideas clearly and persuasively, both in written and verbally This allows me to collaborate seamlessly with colleagues, customers and students
- Advanced understanding of basic office applications, including MS office (Word, Excel, Outlook), Google Drive Basic Troubleshooting, Communication Tools and Web Browsing and Internet Navigation
- Knowledge of Toronto District School Board Policies and Procedures
- Ability to support students with special needs
- Ability to immediately respond to emergency situations
Trainingandprofessionaldevelopment
- First Aid & CPR Level C, 11/2025, 2023
- TDSB Compliance Training (Supporting Children & Students w/ prevalent Medical Conditions), 2022
- TDSB Compliance Training (Workplace Violence Awareness & Reporting), 2022
- TDSB Compliance Training (Covid-19 - Awareness & Prevention for School Based Staff), 2022
- TDSB Compliance Training (Health & Safety Training Suite for Elementary & Secondary), 2022
- TDSB Compliance Training (School Support Staff - Level 2), 2022
- TDSB Compliance Training (Asbestos Awareness-Level 1), 2022
- TDSB Compliance Training (Dealing with Abuse & Neglect of Students), 2021
- TDSB Compliance Training (Including PR560, PR699, PPM161), 2021
- TDSB Compliance Training (Accessibility for Ontarians with disabilities Act for Educators), 2021
- TDSB Compliance Training (Human Rights at work - Discrimination & Harassment Prevention), 2021
- TDSB Compliance Training (Covid 19), 2020
- Food Safety Handling Certification, 2018
- AGCO Training (Alcohol and Gaming Commission of Ontario), 2010
- Smart Serve Certificate, 1999
- National Sanitation Certificate CRFA (Canadian Restaurant and Food Services Association), 1999
References
Available upon request
Languages
Italian
Native or Bilingual
Timeline
Acting Special Needs Assistant (Half Day - PM)
Toronto District School Board | Birch Cliff Public School
01.2023 - 04.2023
Emergency Replacement Person (on-call)
Birch Cliff Public School
09.2018 - Current
Emergency Special Needs Assistant/Educational Assistant
Birch Cliff Public School
10.2017 - Current
Student Nutrition Program Coordinator
Toronto Foundation for Student Success
11.2015 - Current
Lunchroom Supervisor
Toronto District School Board | Birch Cliff Public School
11.2015 - Current
Cashier Supervisor
Shoppers Drug Mart, Multiple Locations
01.2010 - 01.2017
Sales and Event Consultant
Grand Baccus Banquet and Conference Centre
01.2009 - 01.2011
Hospitality and Tourism Administration Diploma -
Centennial College
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