Eleni Murillo
San Jose
Summary
Customer-focused professional with 10+ years of experience in service delivery and sales support across retail, healthcare, and corporate environments. Resolves complex issues and communicates effectively with diverse stakeholders to enhance customer satisfaction and operational efficiency. Translates customer needs into actionable solutions and presents insights to leadership while supporting high-volume, fast-paced teams.
Overview
20
20
years of professional experience
Work History
Demand Planning Analyst
Stanford Health Care
Palo Alto
01.2022 - 09.2025
- Served as the primary liaison between clinical teams, supply chain, distributors, and vendors, ensuring clear communication on product availability, pricing, and service expectations.
- Delivered polished presentations summarizing trends, risks, and product performance to support leadership decision-making.
- Resolved complex product issues, backorders, and vendor discrepancies with a customer-first approach, improving service reliability.
- Led weekly cross-functional meetings to align teams on high-priority issues and maintain continuity for high-volume product lines.
- Provided technical product information and documentation to support evaluations, substitutions, and workflow alignment.
- Built strong relationships with clinicians, vendors, and internal partners to improve communication flow and customer satisfaction.
- Mentored junior staff on communication best practices and service delivery.
Inventory Control & Fulfillment Coordinator
Stanford Health Care
Palo Alto
11.2017 - 01.2022
- Acted as a key customer-facing resource for clinical teams, responding quickly to product inquiries and troubleshooting issues.
- Collaborated with distributors and internal teams to verify product availability, maintain accurate pricing, and support purchasing decisions.
- Conducted audits and usage analysis to ensure accuracy and support customer-driven inventory needs.
- Recommended product alternatives and reorder strategies to reduce stockouts and improve accessibility.
- Managed returns, vendor credits, and recall coordination with exceptional documentation accuracy.
- Optimized 40+ supply rooms, improving product visibility and enhancing the customer experience for clinical staff.
- Built strong relationships with nurses, supply chain partners, and vendor representatives.
Whole Body Team Member
Whole Foods Market
Fremont
09.2013 - 04.2014
- Delivered exceptional customer service by educating shoppers on natural body-care products and wellness solutions.
- Built rapport with customers to understand needs, recommend products, and drive repeat business.
- Maintained visually appealing displays and ensured accurate pricing and product rotation.
- Assisted with inventory counts, restocking, and back-of-house organization to support sales readiness.
- Collaborated with team members to meet department sales goals.
Pharmacy Clerk
CVS Pharmacy
Santa Clara
08.2007 - 05.2011
- Provided front-line customer support by greeting patients, answering questions, and assisting with prescription drop-off and pick-up.
- Managed high-volume phone and in-person inquiries with professionalism and accuracy.
- Processed transactions, insurance information, and patient data while maintaining confidentiality.
- Supported pharmacists by organizing prescriptions and preparing workflow materials.
- Resolved customer concerns with empathy and efficiency.
Sales Associate
Macy's
San Jose
09.2005 - 07.2007
- Delivered personalized customer service by identifying shopper needs, recommending products, and enhancing customer engagement with loyalty programs.
- Delivered personalized customer service by identifying shopper needs, recommending products, and promoting loyalty programs.
- Processed purchases, returns, and exchanges accurately, ensuring positive customer experiences.
- Maintained merchandise displays and organized stock areas to create a clean, engaging shopping environment.
- Supported promotional events and high-traffic sales periods.
Education
Bachelor of Science - Health Administration
University of Phoenix Extension
Livermore, CASkills
- Data Analysis & Reporting
- Trend analysis
- Root cause analysis
- ERP Systems (Lawson, Workday)
- Systems: Lawson ERP
- Workday Inventory
- Advanced Excel
- Tools: Excel (Advanced)
- PowerPoint
- Word
- Client support
- Sales support
- Stakeholder engagement
- Cross Functional Collaboration
- Analytical problem solving
- Priority management
- Documentation accuracy
Timeline
Demand Planning Analyst
Stanford Health Care
01.2022 - 09.2025
Inventory Control & Fulfillment Coordinator
Stanford Health Care
11.2017 - 01.2022
Whole Body Team Member
Whole Foods Market
09.2013 - 04.2014
Pharmacy Clerk
CVS Pharmacy
08.2007 - 05.2011
Sales Associate
Macy's
09.2005 - 07.2007
Bachelor of Science - Health Administration
University of Phoenix Extension