Eleni Kountourogiannis
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Server
Atlantis Greek Restaurant
06.2022 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area
Server Manager
Asteria Restaurant
03.1996 - 05.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained high volume daily catering in addition to dine in service.
Payment Processing Supervisor
Scotia Capital
08.2001 - 04.2010
- Improved payment posting efficiency by streamlining processes
- Reduced errors in payment postings by providing staff training sessions.
- Enhanced team collaboration with regular meetings, open communication channels, and clear expectations on tasks.
- Mentored junior staff to improve their skills, increasing overall team productivity and performance.
- Optimized workflow processes to reduce manual tasks, freeing up time for more strategic initiatives.
- Implemented best practices in payment posting procedures, ensuring accuracy and timeliness of transactions.
- Managed high-performing team by setting clear goals, providing feedback and coaching as needed.
- Established and checked coding procedures, monitored reports and updated internal files.
Server
Christinas Restaurant
04.1993 - 03.1996
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Accounting And Computer Applications -
Toronto School of Business
Toronto, ON10.1999
Skills
- Safe Food Handling
- High-volume dining
- Strong Work Ethic
- Point of sale operation
- Time Management
- Adaptable and Flexible
- Written Communication
- Team Player
- Problem-solving abilities
- Multitasking
- Computer competency
- Wire transfer and payment knowledge
Languages
English
Professional Working
Timeline
Server
Atlantis Greek Restaurant
06.2022 - 12.2023
Payment Processing Supervisor
Scotia Capital
08.2001 - 04.2010
Server Manager
Asteria Restaurant
03.1996 - 05.2022
Server
Christinas Restaurant
04.1993 - 03.1996
Accounting And Computer Applications -
Toronto School of Business
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