ELENA ZHONG
Toronto,ON, Canada
Summary
Vendor Management with almost 2 years of procurement, and project management experience in Toyota Tsusho and a solid background in automotive production supply chain environment. Strongly organized self-motivated and goal-oriented; refined ability to communicate with customers and vendors.
Forward-thinking Operations bringing 5 years of expertise in problem solving for Apple Backstage Logistic and Inventory sector business. Cultivates rapport with individuals to optimize project goals and output. Detail oriented & thorough, and able to resolve complex problems and deliver innovative strategies for improvement.
Overview
8
8
years of professional experience
Work History
Vendor Management
Toyota Tsusho Canada Inc.
03.2022 - Current
- Work collaboratively with internal and external teams to launch new business Start of Production (SOP), and ensure milestones are completed on time.
- Coordinate End of Production (EOP) and negotiate obsolescence material compensation.
- Manage supply chain, and vendors to prevent/resolve inventory shortage – achieved zero air freight cost during COVID-19 global supply chain chaos.
- Assist quality issue resolution by communicating with both manufacturers and vendors for root cause investigation & countermeasure.
- Purchased general and specialized equipment, materials and parts (including electronic, electrical, pumps & motors, chemical etc. 12 categories in total) for use in Toyota automobile manufacturing plant in Canada.
- Managed over 100 Automotive Original Machine Manufacturer (OEM) vendors, work with engineers, warehouse team, finance team and end users in the plant to resolve order issues including pricing discrepancy, specification discrepancy, and expedite requests.
- Released, reviewed, and award Request for Quotations (RFQ’s).
- Worked through obstacles to rush shipments/ request for critical situations.
- Took the lead to develop and manage the late order reporting function to improve delivery performance and achieve 94% monthly on-time deliver for over 80,000 parts and over 4,000 orders.
Operations
Apple Inc.
05.2017 - 02.2022
- Mentored team on variance investigation which increased overall accuracy by > 1% with a consistent track record in reconciling highly complex variances and movement through SAP.
- Proficiently operated POS Admin, MobileGenius, iPlano, backstage app to track daily shipments, fix sales issues, RTW mistakes and forecast shipment trends.
- Transformed raw data into easily comprehensible outlines for team to make data-driven insights through weekly analytics sales and inventory reports.
- Coded a program that intelligently and automatically generates optimized inventory counts, reducing time spent reconciling inventory discrepancies by up to 50%.
- Performed root cause analysis in deficient areas to identify and resolve core logistic inventory issues.
- Collaborated with Product Zone peers and Genius Bar teams to enrich internal team relations and drive improvement for our customers' experience.
Sales Lead
APPCO Group Canada
09.2015 - 04.2017
- Marketing representative for Bell B2B sales Campaign, promoted to Sales Leader within 3 months after joining the company
- Expanded company customer base by 12% in the end of the first year and cemented market presence by implementing strategic sales plans.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Education
Master of Management - Supply Chain And Logistic Management
University of Windsor
Windsor, ON, Canada07.2015
Skills
- Supply Chain & Inventory Management
- Private and Public Procurement
- Sourcing and Cost Reduction
- Customer Service and Customer Satisfaction
- Interpersonal Skills
- Analytical Problem Solver
- Multitasking and Prioritizing
- Market Trend and Sales
- Statistics Analysis
- SAP/ Sales Force/ JD Edwards/ MS Office
- Bilingual (English &Mandarin)
Timeline
Vendor Management
Toyota Tsusho Canada Inc.
03.2022 - Current
Operations
Apple Inc.
05.2017 - 02.2022
Sales Lead
APPCO Group Canada
09.2015 - 04.2017
Master of Management - Supply Chain And Logistic Management
University of Windsor
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