Elena Zadoyan
Ottawa,ON
Summary
Developed exceptional customer service and multitasking skills in fast-paced nightlife environment. Demonstrated ability to manage high-pressure situations and deliver outstanding guest experiences. Seeking to transition into new field, leveraging transferable skills in client relations and service excellence.
Overview
3
3
years of professional experience
Work History
Bottle Service Waitress
Casa Amour
09.2023 - 01.2025
- Processed orders and facilitated customer payments using POS system.
- Resolved customer concerns professionally while maintaining composure under pressure to retain client loyalty.
- Increased repeat clientele by building rapport with customers and remembering their preferences.
- Handled cash transactions accurately, balancing nightly sales reports and ensuring secure storage of funds.
Cocktail Waitress
Joy On Sussex
06.2023 - 08.2023
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
Bottle Service Waitress
Savanna Lounge
04.2022 - 03.2023
- Maintained an up-to-date knowledge of current bottle inventory, pricing, and menu offerings for accurate service delivery.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Promoted a positive atmosphere among coworkers through open communication channels and teamwork on busy nights.
- Boosted sales through upselling premium bottles and promoting special events to guests.
Education
Bachelor of Arts - Political Science And Communications
University of Ottawa
Ottawa06-2020
Skills
- Strong communication skills
- Cleanliness
- Exceptional customer service
- Team collaboration
- Guest service
- Order taking
- Alcohol awareness
Social Media
Instagram: @elenazadoyan
Timeline
Bottle Service Waitress
Casa Amour
09.2023 - 01.2025
Cocktail Waitress
Joy On Sussex
06.2023 - 08.2023
Bottle Service Waitress
Savanna Lounge
04.2022 - 03.2023
Bachelor of Arts - Political Science And Communications
University of Ottawa
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